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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

2,477 Topics
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jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Threat Shield Not Working

I get just the green “W” with no safety check mark. Any word on this?

942

3 years ago

doctork426New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Installing Webroot Security on my PC

I just purchased Total Tech Support membership with the Internet Security Software for my PC. I was told that when I got home all I had to do is open the Webroot Icon on my computer and I would be instructed to add the Key Code to start the process. When I opened my email from Best Buy, it had a prompt that said “Install Internet Security. I pressed that prompt and It took me to a screen where it asked me for my Key Code and also to sign up for the Internet Security Plan for $249.00 and wanted me to give my credit card info. Note, I have already paid for the subscription at the store. I am confused. There was nothing on my computers WebRoot icon that asked me for the Key Code. It only stated that my subscription was expired. I am lost as to what to do next. Please help!!!!

861

3 years ago

blindNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Not scanning

My Webroot Secure Anywhere no longer scans. Says scan failed. Says needs to connect with internet. What shall I do? Do I need to get new software?

4561

3 years ago

jimlewis1126New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Accessing Account Details; VPN Protection

Hi… Webroot client for a few years but new to the forum. Likely a stupid question, but here goes -- What kind of account do I have, and how do I access the details? I can’t remember if I bought coverage for our mobile devices (2 iPhones and an iPad) or if only our PC is protected. When I log onto my Webroot console, the page headings are on a BLACK background (unlike the graphics I’ve seen of sample console pages), and there is no menu heading for “Mobile Devices.” Also, do I have Webroot VPN access even if I have coverage only for my PC? I have successfully downloaded and opened the Webroot app for my iPhone (since I indeed had a key code for entry on the login page). But I can’t tell if this is included in a PC-only account or if it means I actually purchased coverage for our mobile devices. So far, everything I’ve found regarding my account is clear as mud. Finally, can anyone offer a critical evaluation of Webroot’s VPN? I’ve subscribed to the highly rated

721

3 years ago

Jim LandNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

web window

can we have a clo==olour other than green for web route window as small black writing hard to read on green background. Thanks Jim

302

3 years ago

lynxecomNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

No longer have my network printer driver info

I have an HP 8600 series as well as a Cannon Pixma but now when I try to print, the correct printer driver info is gone. I can’t print double sided any more along with a bunch of other settings. how do I fix this?

451

3 years ago

rbossiNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

forgot security question

I recently changed my phone, I had 2FA enabled. cannot loginto console anymore as it requires the authentication. cannot open a ticket as well. there are 3 security Questions I know 2 of the 3 but the third keeps telling me it is wrong. I pretty sure it is not as I know what the first car was. up for renewal, no phone support always say closed. been a long time customer but getting pi@@ as I cannot do something simple like resent, been searching for days though FAQ no answers.

1191

3 years ago

BennythepenFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

"ThreatDetected" pop-up

I keep getting a pop-up window that says "ThreatDetected". My Webroot, for PC,Mac,Mobile / 3 devices says it has protected me from the threat but I am unable to close the pop-up window. HELP -very annoying.

1545

3 years ago

LoopyLindaCommunity Leader

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Renewal Purchase

Hiya everyone!Hope everyone is keeping well.Can anyone give me a link to purchase a renewal keycode for Webroot SecureAnywhere Internet Security Plus 2021, 3 Device, 1 Year which displays the purchase price in English pounds / £, as every site I’ve visited so far has taken me to an American checkout asking for $59.99. I would have liked to take advantage of a 50% off Webroot coupon but all offers I’ve seen had expired on 12th March.I’ve got 1 day left of my subscription remaining then so I need your help ‘lickety split’! Linda

1752

3 years ago

adfusonFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Any Conflicts between ESET Smart Security Premium and Malwarebytes Premium

2214

3 years ago

jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Update to 9.0.30.71

Can someone give me the install over patch for the new version? I still have 9.0.29.62 and even uninstall/reinstall doesn’t give the latest version. (9.0.30.71)

972

3 years ago

amberack78

asked in Webroot® SecureAnywhere™ - Internet Security Plus

When I try to sign into my account on the app on my iPhone, it seems to go well then it logs me out right after and takes me right back to sign in again. Why is this happening?

2451

3 years ago

Thamlin391

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Windows Download

After installing the Webroot Internet Security file, when I logged into my Webroot SecureAnywhere account, I click on Windows Download and it tells me that my Windows 10 is in “S” mode and that i have to download a similiar app for the windows download of my Windows 10 hp device. Because my computer is already protected by Microsoft Windows 10 that came with my brand new device, is it necessary for me to switch out of S mode and/or download a similiar app compatible with my device or are there other options? Thank you,Tonya H

861

3 years ago

MarciaGFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

System analyzer message

I get a BLUE message in the hardware section...GRAPhics RAM is low which is impacting performance….my computer is slow...any advice?

1182

3 years ago

brb20

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I'd like to add our new tablet/laptop to the Webroot subscription we have. How is this done?

I'd like to add our new laptop/tablet to our subscription for Webroot. Our member number is ________  Webroot SecureAnyshere Keycode  at the bottom of the "Member Number" information:  Code removed for Security Purposes   As anyone who reads this can tell:  I'm not a Techi!!!    Thanks for any help you can offer.  Norma

964

3 years ago

GrizzlyAKNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

File named C:Program

I have a Windows XP Pro machine with WRSA running (for a couple of years), and last night at 7:51pm AST a file named "Program" was created in the root directory (i.e., C:). As such, I received the Windows File Name Warning upon reboot that "There is a file or folder on your computer called "C:Program" which could cause certain applications to not fuction correctly. Renamintg it to "C:Program1" would solve this problem. Would you like to rename it now?"   Properties of the file indicate that it is 743 KB with a description of "Webroot SecureAnywhere" and is digitally signed as "Webroot Inc." with a digital signature timestamp of "Jan 14, 2014 7:36:45 AM". A hexdump of the file shows at the top the standard "This program cannot be run in DOS mode" and at the bottom, there appears things like "Company Name - Webroot", etc.   We have had WRSA installed for a couple of years and did not do anything special yesterday. Do you know what this file is, and why it is labled as Webroot?

1547126

3 years ago

jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Most Recent Home Release

Is it still 9.0.29.62? Seems like a long time since there was an update.

482

3 years ago

Laci426New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

No download option

I have purchased the Webroot Internet security Plus with Antivirus to use on my Kindle Fire. I have installed the app from the store. I created an account. I cannot log in as it says my password is incorrect. I have changed the password. I have no option to download anything anywhere as I cant even log into the app. How do I fix this so my tablet is protected?

511

3 years ago

rlm93221Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Getssy Malwear

The day I downloaded Webroot Internet protection on my LG V30+ I got the Getsyy virus. I have ran scans and nothing. I have googled and followed every instruction to no avail. Getsyy opens the brower and runs non stop crazy ads. I have never had an issue on my phone until I downloaded webroot. Can anyone help? I am so mad because I cant even get a refund on my annual contact.

705

3 years ago

Powell901New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Transfer passwords from another software

Is there any method of importing passwords form other software such as DashLane?

881

3 years ago

lkw_dvm2010New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

firewall blocking roku screen mirroring

webroot firewall is blocking wireless device connection through roku. If i turn off the firewall it works perfectly. I can even turn firewall back on once it is connected and it works fine. How can I get firewall to allow this connection?

2521

4 years ago

macycatFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot firewall questions

I have Webroot Internet Security Plus 8.0.4.42 (I think it is the 2014 version).  I have  a couple of questions regarding the firewall.   How can I manage program access to the internet?  In particular, is there a list of permanently allowed and blocked files that I can change or reset.  I accidentally permanently allowed a file access, and I would like to change that.   Can IP addresses be blocked?  If so, can specific ports be blocked?   Thanks for any help.

1965

4 years ago

LoopyLindaCommunity Leader

asked in Webroot® SecureAnywhere™ - Internet Security Plus

WSA Renewal?

Hi everyone! Hope you’re well!! I haven’t been too well lately. M.S. though, not Covid! I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50. That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!! I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!! I’m now very nervous, do I have any protection??!!! Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a

2131

4 years ago

GumbyDammitFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot removing browser login cookies without authorization

A couple days ago, noticed that all of my login cookies for various websites where I had them set to “remember me” got wiped out. I’m running Firefox 81.0.2 (64-bit) on Win7 Pro. Up until a couple days ago, I could go months without having to log back in. Now, I’m seeing that they’re getting cleared every time I close the browser...maybe even when it’s still open. I’m running the same version of Firefox at work and don’t see this behavior, so it has to be Webroot. Any ideas on how to resolve this? Thanks.

3746

4 years ago

ukwildcat1967New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Web Console

I purchased Webroot and cannot access the Webconsole; it keeps telling me my username and password aren’t valid; yet it won’t let me password reset. No reply from customer service via e-mail. Please help.

1201

4 years ago

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