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Nastiest Malware 2023

10 months ago

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Community 101

Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

2,072 Topics
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diverjerNew Voice

asked in Community 101

Forgot my password or problems with Webroot

Have 2 computers and I am sure I use the same password on each, but one it’s rejecting. Tried to get help from my Webroot account and don’t get any results- all I get is a timeout. Any ideas? This is error I get when going to https://detail.webrootanywhere.com/servicewelcome.aspAn error has occurred on this websiteThe error details are belowWe have logged this error and will be working to fix it in the next few hours

gremlinkurstNew Voice

asked in Community 101

Webroot won't let go of hosts file!

I am trying to run Saints Row the Third on a PC with hardware that is way above manufacturer specifications, but performance is utter crap because the game keeps trying to connect to a server that no longer exists, and the only way to fix that is to edit the hosts file to point it at a different address that eliminates the problem. However, WRSVC has its grubby little paws on that damned file, and I can’t get it to let it the Hell go; the file is open, and I can’t close it. Webroot has no damned reason for preventing me from doing what needs to be done. The hosts file isn’t even used by any application but this game; I want to add a single line of functional code to what is basically a Remarks file that literally has no other use!The only way I can think of to edit this damned file is to install Linux, boot it up in that operating system, and make the necessary change there, but that’s absolutely ridiculous! There has got to be an easier way!

caabear131New Voice

asked in Community 101

Is sitebeat.crazydomains.com a scam they said they were going to shut down my hotmail unless I signed up with them?

climacoolairFresh Face

asked in Community 101

Cannot upload or download files using google chrome??

I have a new laptop and I have used webroot forever on my computers but I am having trouble uploading files and downloading files from/to google chrome.I also cannot open links from my outlook emails??Please help this is quickly becoming more than frustrating.

mfreetoflyNew Member

asked in Community 101

Deactivating old devices

I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.

Philip AldersonNew Member

asked in Community 101

False virus infection pop-up messages

I replaced Norton with Webroot. Now whenever I’m online in Microsoft I get false pop-ups that indicate that I -1 have active virus infections and must reinstall Norton ASAP. I’ve run many webroot re views and all are fine. I’m working on a 3-year old HP and in Windows 10. I’ve tired cookie deletes and pop-up blocks to no avail. How can I stop these annoying messages?

asked in Community 101

Renewal Rip Off

This is just a general rant. no need to respond. I'm 10 days from my 'Complete' package expiring and of course I'm being hounded to renew and save 10$ on renewal for $69. Why the hell would I accept such a stupid offer when I can buy it new from the website for $50 off for $29.99? The software seems to work well but everything I have read about Webroot suggests that their biggest problem is inconsistent rates and massively overpriced renewals. I'm ok with going to another company, even if they have supposed hidden backdoor access to my data.

deepak.chowNew Member

asked in Community 101

Can Webroot protect the USB , CD/DVD drives when the endpoint is offline ?

Can Webroot protect the endpoint if any new malware has been in to the system through USB, CD/DVD drives or any new suspicious file or program been added to the system while the system is offline and cannot be connected to the Internet for a long time.

Edmund44Fresh Face

asked in Community 101

Webroot oddity on startup

I’ve recently come back to Webroot after a few months away. Since installing Webroot, when starting up or restarting, I get a prompt from Windows asking if I want Webroot to make changes. I always click yes, and startup continues. It’s the same prompt one gets when installing or updating a new app. It never did this before. I don’t know if it’s a new protocol from Webroot or yet another oddity from Microsoft. I would like it to stop, but have no clue what to do. Any suggestion is appreciated.Ed LeRoy

zaheerNew Member

asked in Community 101

Need to remove from webroot blacklist

Dear Team, can you please remove gnmtc.com from the blacklist, as it is false positive.

fjoriNew Member

asked in Community 101

webroot erase A:\>. how to proceed?

after erasing laptop drive with Webroot, i can see only a black page with A:\>. how to proceed?

kntswftFresh Face

asked in Community 101

WRData 30GB - Huge Data File

In the 'Program Data' directory there is a subfolder called "WRData". I assume that is Webroot's data.On one server this folder is 30 GB and we are space constrained. Is there anything I can do to reduce the size of this folder?

JJK1234567Fresh Face

asked in Community 101

A large number of temporary files have been found. (246 MB - Windows/IE only)

I’m using Microsoft Edge. I’m not using Internet Explorer. This message is showing up as a Webroot System Analyzer warning in yellow.What can I do to fix this?

acooldozenBronze VIP

asked in Community 101

Allstate Identity Protection

Several of my friends that I have turned on to Webroot, are questioning the nag screen on the Application, regarding Allstate. Is this being offered to all Webroot customers or in the United States only? Also there are different costs being advertised. One at $19.95, another at $23.99?Thanx much,

ayesha jabeenNew Member

asked in Community 101

malware has been removed

Please remove the website https://www.conversesystems.com/ from your blacklist as the malware has been cleaned a long time ago Thanks,Ayesha.

MatthewZNew Member

asked in Community 101

Removing computers from the list of deactivated endpoints

Hello there, Is there a way to remove computers from Deactivated Endpoints list? I have found a thread about similiar subject from 9 years ago. It says that i need contact support . Was there any changes regarding this method in passing monthsl?

AlMaxFresh Face

asked in Community 101

Webroot Effectiveness

In seven years WebRoot has never scanned my computer then reported a threat found. Is the system catching threats prior to infecting my computer and not taking credit for blocking them…. seven years of zero threats makes me wonder what I’m paying for.

oildocNew Member

posted in Community 101

I have an a/c but cannot seem to get into Beta testers?? Why?

Duke1000Fresh Face

asked in Community 101

Webroot protection for Samsung Galaxy S22 phone & Galaxy S8 tablet

Just sent email to Webroot support regarding the company’s inability to provide protection for Samsung S22 phone and S8 tablet. Accessed this Community and learned from related topics that as of 11 days ago there seemed to be no fix for the problem. I have been dealing with it since May 2022 since these were only 2 of 7 devices for which protection had been purchased. However, it’s time to renew. Don’t want to continue with a cap in the protection shield. HAS ANYONE FOUND A PROTECTION SOFTWARE THAT WILL COVER THESE DEVICES? Also need to protect in the same package 3 Windows based computers and an older Samsung phone that can already access the Webroot app. Please share a good answer.

joegarofaloNew Member

asked in Community 101

How do I send a link to install Webroot on another computer

n myersNew Member

asked in Community 101

False Popup Notifications on MacBook

For your information in case others have this. Several days ago I began getting popup notifications in the upper right corner of my screen that would last about 1 to 2 seconds. The time between them varied from about every 30 minutes to about every hour and I could not associate it with any apps I was using. It was giving me warnings and there were several different ones, for examples: “Your computer is being hacked”, “ You have malware in your computer”, “Your iCloud account is being hacked”, “Your Bank Of America Account is being hacked”. That was a good one because I don’ thave an account with them, proving it was false notification. I contacted Webroot Technical on three consecutive days and each time I allowed them control of my computer to determine the problem. The first two failed. They third, Jeffery, found it. Wish I could tell you what it was. It had a small icon among others but no name whereas the others were named. Every time Jeffery would turn it off, it turned itsel

marcosalmeidarjFresh Face

asked in Community 101

Remove False Positive

I come through this message to request the courtesy of the Webroot Antivirus Security Support Team, a new analysis of my NEW WEBSITE, the new URL is being blocked on suspicion of false positive.List of affected URLshttps://www.gabrielespiao.pt/http://www.gabrielespiao.pt/https://gabrielespiao.pt/http://gabrielespiao.pt/https://www.virustotal.com/gui/url/a4344ebd4b13137eb7cfd88167a86cdeced05d5b0156e7c03a53cb7dfb78b49e?nocache=1https://safeweb.norton.com/report/show?url=https%3A%2F%2Fwww.gabrielespiao.pt%2Fhttps://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.gabrielespiao.pt%2Fhttps://sitecheck.sucuri.net/results/https/www.gabrielespiao.ptYours sincerelyMarcos Almeida

Julieta MatayNew Member

asked in Community 101

Icon There is an icon on the task portion of my computer which looks like 2 squares, one black another which partly superimpose the black square is see through whitish that wnen cliked opens to Webroot. Why?

There is an icon in my task bar that looks like 2 squares, one black, the other see through whitish superimposing the black that opens to Webroot when clicked and I cant delete or remove from task bar, why?