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Mobile security for shopping, banking, and browsing

  • 1,235 Topics
  • 5,929 Replies
cbullas
cbullas
started this topic

End of Sale/End of Life for Webroot® Business Mobile Protection April 1...

This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020.    This change will not...
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1235 Topics
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New Voice
SkyeMoNew Voice
asked in Webroot Mobile
How to use DuckDuckGo with new Webroot mobile browser

How do I encorporate DDGo into the nrwy Webroot android mobile security browser?

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Ssherjj
Moderator
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Fresh Face
GraemeFresh Face
asked in Webroot Mobile
Unable to update android phone

I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?

3512
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Fresh Face
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Fresh Face
duluthianFresh Face
asked in Webroot Mobile
WebRoot Wi-Fi Security for Smartphone

I just purchased WebRoot Wi-Fi Security and now have it operating on my home laptop. Okay, now I want to put it on my Android smartphone. I tried using the same message on my email but it says “unsuccessful” as far as downloading. You all will have to pardon me, I’m really behind the times and, first, I don’t know if installing it on my smartphone is a Good Idea, Necessary, or a waste of time. Can anyone out there offer some advice or a FAQ link or something? I’d be most appreciative Thanks in advance. Oh - while we’re at it (and this’ll show just how much of a novice I am). Does one have to restart the VPN upon reboot of the laptop? Or does it do this automatically. Thanks again.

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D
Fresh Face
durantash
Community Leader
durantashCommunity Leader
asked in Webroot Mobile
Webroot mobile Security link

Hi Dear, which link is for webroot Mobile Security : 1- Webroot Mobile Security & Antivirus - Apps on Google Play or 2- Webroot® Mobile Security - Apps on Google Play Thanks Amir

3329
kleinmat4103
Popular Voice
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Fresh Face
chipecoxFresh Face
asked in Webroot Mobile
While logging in I am redirected to Application - Console appears instead of standard screen with options

I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost. However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands. Furthermore, my mobile phone is not listed even though I set it up using the same keycode. How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?

983
TripleHelix
Moderator
E
New Voice
essexNew Voice
asked in Webroot Mobile
USB Debugging Alert

Why am I receiving this alert, when the setting is disabled ?

20212
E
New Voice
S
Community Leader
stevecostaCommunity Leader
asked in Webroot Mobile
Android Webroot SecureAnywhere Mobile Complete App (ver. 5.5.6.46428)

On this old unsupported version do the virus definitions still get updated?

1522
TripleHelix
Moderator
the3roots
New Voice
the3rootsNew Voice
asked in Webroot Mobile
Android Webroot SecureAnywhere Mobile Complete App (ver. 5.5.6.46428)

Hello, I have the Android Webroot SecureAnywhere Mobile Complete App (ver. 5.5.6.46428) installed on my Samsung phone. Yesterday, I was helping my parents (83 & 85 years old) setup their new Motorola phones and was trying to download the Webroot SecureAnywhere Mobile Complete App, but couldn't find it in the Google PlayStore. The only Webroot App I found is called Webroot Mobile Security (ver. 6.5.0). 1. Is the Webroot SecureAnywhere Mobile Complete App no longer supported? 2. Has it been replaced with the Webroot Mobile Security App? 3. Does the Webroot SecureAnywhere Mobile Complete App still function? It seems to be running okay on my Samsung Phone? It runs scans and shows the number of days remaining in my subscription okay. 4. What is the Webroot Mobile Security App? Does it still run on demand scans of all files and Apps on Android phones? 5. It looks like it is only a web browser App that looks at the users browser activity when you use that App (Google Chrome)? 6. Does it still

4377
the3roots
New Voice
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New Member
nyglennfNew Member
asked in Webroot Mobile
Can't get past renewal to enter new activation code

I purchased a Samsung Electronics Tab S7 for Christmas. Bought new family subscription to Webroot. Loaded it on desktops, laptops, phones but cannot get Webroot on the tablet to let me past the renewal page that requires payment. Please help!

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Ssherjj
Moderator
S
shcleary
asked in Webroot Mobile
Will the wipe occur if I transfer the lost phone number to a new phone and deactivate the lost cell

My cell phone was stolen. I have sent the wipe command but have not gotten confirmation that the phone received the wipe. I know that it will be sent as soon as anyone turns on the phone. Meanwhile I have ordered a new phone and I would like to transfer my tracfone minutes and phone number from the lost device to the new phone. I am wondering if webroot needs the old phone to retain the old phone number and be an active device on my tracfone account and on my webroot account in order for the wipe command to work. If someone tossed my phone into the trash after learning they could not access it, it may never be found but if it is found and someone charges it, I would like to be sure that the wipe occurs. If I transfer the lost phone number to a new phone and deactivate the lost device from my tracfone account, will the wipe still happen if the old phone is found? Do I need to keep the lost device active on the webroot account? Will a new device added to webroot with the same phone numbe

593
TripleHelix
Moderator
Webroot Space
New Voice
Webroot SpaceNew Voice
posted in Webroot Mobile
Malware AduptsFota - Webroot failed to find

Hello Webroot! My colegue bought a phone ALCALL android a month ago and in past week is too slow, poping up some advertisments etc... I was wondering what problems is, and finally found some weird file .apk on the phone by manually searching the files.I check it on the internet and it seems it’s a Malware! It’s called “AduptsFota” and it’s downloading other malware which are making phone more slower as it is.. I immediately bought a licence and install Webroot Secure Anywhere Mobile on phone! Scanned the phone and it does found nothing! It says: “You are protected” Tried to delete it manually but it seems the file /application “AduptsFota” is integrated into a android system and there is no chance to delete it. Webroot doesn’t find anything still. I tried to root my phone to be able to do changes to my system, but unsuccesfull. Can’t even connect phone to the PC, it cannot be found at all! Phone is charging and there is no option to put transfer files or smth like that, like in other p

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New Member
B
Fresh Face
BiscuitFresh Face
asked in Webroot Mobile
renew question

Just bought upgrade from Amazon, put in new code(on my android phone), appeared to work , but register screen says "free version, no expiration" and a banner on the bottom of the home screen says " upgrade to premiere version". Since i paid for a 2 year subscription, would like to not be using a " free" version Thanks in advance Ron

1936
TripleHelix
Moderator
J
New Member
jdkswhiteNew Member
asked in Webroot Mobile
Error code

On my Android phone is done doing a scan I get a Error Code that says Client error code 1010 how do I get out of this

1492
TripleHelix
Moderator
W
New Member
woz111New Member
asked in Webroot Mobile
Cannot connect to internet. Request for new security keycode does not reply to my e-mail message.

I have auto-renewal however I cannot connect with your site. My key code does not work. I have requested a new key-code and pass work but I have not received any reply from Web-Root.

761
TripleHelix
Moderator
P
Fresh Face
PScholl24Fresh Face
posted in Webroot Mobile
Can you stop a weel seasoned hacker

Yes have been hacked on three different phones along with my wife's. I have some of the best Mobil antivirus and malware protection on the market, and still my phones have been highjacked.I need serious help Ive run out of options we root last chance, feeling hopeless.

1143
K
G
New Member
gshimerNew Member
asked in Webroot Mobile
Assistance needed for downloading Webroot security on I-Pad

I have renewed my Webroot security on my laptop, but now would like to install on our I-pad we’ve had from past (my account allows up to 3 devices) I went to I-pad and downloaded App Webroot Secure and created account setup properly, etc…. However unlike my laptop whereby I have Webroot icon on menu bar how to I see or activate Webroot for the I-Pad?

9283
P
New Member
J
jimbo2411
asked in Webroot Mobile
I cant find my key code

Having just switched to a new phone I cant find my key code can anyone help?

1437
TripleHelix
Moderator
R
New Member
roninsnowday12New Member
posted in Webroot Mobile
Android Webroot Solution

Hello,Is there an Android Market solution built into Web root that works similarly to Google Play? A customer of ours has a website (The Snow Day Predictor)(Android Market), same good performance, but wants one good security solution.whats is the process of it?

581
K
S
Fresh Face
Safwan AkkadFresh Face
asked in Webroot Mobile
activate dns protection on mobile devices

Dear All, I want to make sure if there is any ability to activate the DNS protection on mobile devices so we can block an unwanted website on mobile devices

5287
J
Community Expert Advisor
S
Fresh Face
smolnarFresh Face
asked in Webroot Mobile
SecureAnywhere using up CPU & Battery FAST

I searched and found several similar issues from two years ago, but I’m having this problem now. I am on the latest update for my Android Samsung Galaxy S9+ and I’m on SecureAnywhere 5.5.6.46428. Every week or so, my phone suddenly starts heating up and the battery runs down very quickly. Eventually, I get a pop-up saying: Device Care Some apps or processes are overloading the system (CPU) and need to be closed. SecureAnywhere CPU: 50.44% At this point, my battery drained quickly from 60% down to 28%. Seems like if you have to shut down SecureAnywhere, you are defeating the purpose of protecting your phone. Is Webroot doing anything about this? I’m sure people will give me lots of “how to” information for conserving battery, etc., but really, isn’t this a Webroot issue, rather than an Android issue? Thanks,

1746
S
Fresh Face
G
Fresh Face
gimlifoilFresh Face
posted in Webroot Mobile
Persistent Status not showing in mobile app

I had to install my app a couple times due to it showing me that I needed to do a security scan. After numerous scans I decided to uninstall and reinstall the app. This made the issue go away but now I find a new one. I keep getting the shield notification on my status bar as well as a dot on my app, meaning it needs my attention. Everything is in order and I have "fixed" once more all the issues that needed attention and yet it still shows me the notification. My notification says "No problems detected", I assumed it had something to do with the persistent status after a small research but that option is missing! I opened, closed, opened, restarted phone, still nothing. I have gone into General settings and I only see "Support Options" Nothing about "Persistent Status" underneath or around it. For now I'm just turning off all notifications from the app because at this point it feels like an eyesore. Is this an issue with the free version? I will upgrade to give extra protection to my

1003
F
New Member
Marodr23
Fresh Face
Marodr23Fresh Face
asked in Webroot Mobile
Passwords...

Webroot's community password & The Webroot's main password the same?

2259
K
M
New Member
MvanpeltNew Member
asked in Webroot Mobile
how to block a website that continuously sends a message including pornography.

I have secure anywhere webroot installed on my phone. I t says I iam protected and no threats are detected but I am getting a message continually popping up on my home screen telling me to clean my phone, asking have I been hacked, etc and pornagraphic messages are being sent. I clear them from my home and they just come back. They are not connected to my email or text. They continuously pop up. How can I stop them? I do not want to click on or go to the website.

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TripleHelix
Moderator
A
New Member
AmmceNew Member
asked in Webroot Mobile
Fire HD 10 Plus (11th gen) can't find Webroot Secure Anywhere in Amazon App Store. Anyone else having this problem?

I have a Webroot license and want to add my new Kindle Fire HD 10 Plus as my 3rd device. I cannot find Webroot Secure Anywhere when trying to access through the App Store. What am I doing wrong? Is Webroot Secure Anywhere compatible with this new Fire tablet? Thank you.

9202
Virtualpb
Popular Voice
B
New Member
BlueeagletechNew Member
asked in Webroot Mobile
iphone webroot antivirus app

Hi to all I cannot find the app on apple store and all topics on your support/comunity panel are very old. we use webroot on all pcs and servers but we wanna extend protection to all devices please let me know how to proceed best barbara

4876
J
Community Expert Advisor

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