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Got a Question?

Got a Question?

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568 Topics

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perfectionNew Member

posted in Got a Question?

windows defender and webroot security

Since Webroot is more of an internet defence when a user is offline would it be a good idea to allow it to co-exist with windows defender which if I may ask may be regarded as superior for internal watch? so would this be a good idea to use both?

1Rian bayeNew Member

posted in Got a Question?

$25 off Webroot email

Received an email stating incorrect link sent for $25 off Webroot WiFi VPN Security. Correct link below with View Details box to click on. Spam/ phising?

Nikki2118New Member

asked in Got a Question?

No activation email

I have tried to sign on my manage password webroot sign in page it reads a log in error that says "Invalid login details." I know for sure my info is correct. I also never received a confirmation email not reset password. I emailed customer service and no answer. What do I do next? Thanks!

ariadne247New Member

posted in Got a Question?

system analyzer says something not functioning or needs reinstalled

System analyzer is telling me that something is not functioning/may need to be reinstalled. I Just got this message on a month-old laptop, so everything should be installed. How do I find out what webroot thinks isn't installed or needs to be addressed? The full report just lists everything differently without adding details. I found an old thread that suggested running optimizer and then analyzer again, which I did without change.

Fred55New Member

posted in Got a Question?

Renewal after Geek Squad Expiration

My subscription, obtained with a Best Buy Total Tech support purchase, expired in February. I’m not going to renew the Total Tech subscription. Can I renew just the webroot subscription? And how do I do that?

WalgreenNew Member

asked in Got a Question?

Scans all files on opening?

Does this software scan your entire computer every time it starts up? I just loaded it.

NicCrockettPopular Voice

asked in Got a Question?

Windows XP and Windows Server 2003 Support

I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. I asked last year on this [url=https://community.webroot.com/t5/Product-Questions/Windows-XP-and-Windows-Server-2003-Support/td-p/305480]post[/url] and was told April 2019. I had heard previously that might be extended and was wondering if that had been decided yet and if so, for how long? Our subscription is up in January and I wanted to get an idea at what we'd be looking at. Thanks for any help you can provide!   Sincerely, Nic

samcharlNew Member

asked in Got a Question?

how fix win 10 password hack?

changed password; anything else?

JeanneANew Member

posted in Got a Question?

Requested restart from unknown/unreqeusted application (update)

An icon appeared in my task bar, which requests a restart of my computer to install an update….the update was not requested by me, and is from “RealTek”. I don’t know what to do? If I don’t install it (by restarting my computer), how do I get rid of it? Is it dangerous?

roy44wrFresh Face

asked in Got a Question?

password reset fail

login to webroot failed for “invalid password”. I selected “forgot password?” 3 times and each time received statement that email had been sent. To date, no email received. I have sent 2 messages to support, no answer yet Roy

jayzeeNew Member

asked in Got a Question?

Does Webroot stop scammers? Do you get a warning from Webroot?

notrobbieclarkNew Member

asked in Got a Question?

Troubleshooting Webroot warning on my site

Webroot is putting a warning sign next to my site in Google search rankings. Is there anyway I can troubleshoot this issue?

jhartnerd123Community Expert Advisor

posted in Got a Question?

Duplicate entries when upgrading to Windows 10

Hi,   Has Webroot found a resolution to the problem of duplicate entries in the GSM console when agent systems upgrade to Windows 10?   We're constantly having to deal with going into the GSM and look for and deactivate the older duplicate (the windows 7/8 system) when they are upgraded to 10 in order to prevent being billed extra for endpoint usage. Tsk Tsk...   John

stevendennisFresh Face

asked in Got a Question?

How do I learn about the infections that webroot is protecting my computer from

Hello. I have had webroot secureAnywhere on my computer for about 6 months and it just started picking up infected files. With other programs, I have been able to see which files were infected, where they were located and also get info about them. With webroot, it just tells me that it has protected me from 6 files and it list the last one. Latest threat removed from your devices: Filename: MDX3DriverInstaller.exe Malware type: Win32.LocalInfect.2 Thanks Steve

fuzzy20Fresh Face

posted in Got a Question?

I cannot press alt keys in chrome. I’d rather not add as a trusted application since won’t that pretty much disable protection for it?

RP DykaNew Member

posted in Got a Question?

Wrong Version PURCHASED

I just ordered and installed Security Anywhere download based on advise from a Best Buy representative. Un fortunately, It is the incorrect version as it pertains to windows only. I need to uninstall and receive credit for the purchase. I then need to purchase the windows/ios/android version. Best Buy stated that I must do this from Webroot. Please advise.

ccpjrFresh Face

asked in Got a Question?

ZoneAlarm firewall

I am running ZoneAlarm firewall will Webroot Internet Security conflict with this program?

HodtollyNew Member

asked in Got a Question?

will not download on ipad

We created an account, downloaded app on iPad, logged in but it logs us out immediately. Went back to the email with download link and tried that way and it says download not available on this device. It’s a brand new iPad 7 generation running iPadOS 13.4.1. Purchased webroot internet security with antivirus 3 devices MacWindows Digi

HardRoosterFresh Face

asked in Got a Question?

Question about renewal

I currently have a subscription to Webroot Secure Anywhere, and there are 5 PCs protected on this account. I got an email suggesting it’s time for me to renew my subscription, but the email makes it sound like only 1 PC will be protected. I’ve tried navigating through my email, and just renewing from my account page, but it takes me to the same screen that looks like it’s for new customers. It’s as if it doesn’t know who I am. You would think a returning customer would have an interface that was a little more “Hey, we know who you are, thanks for renewiing” rather than a generic looking signup page. But besides that, I’m still just confused about whether or not I’ll be keeping my product key, and my 5 PC protection that I have now. “Your subscription begins with your purchase”. But I still have 59 days on my old one, it’s not clear that this will be tacked onto the end of the other subscription I’ve already paid for. “1 Device 1 seat” - this sounds like 1PC instead of the 5 I

DaniloMFresh Face

asked in Got a Question?

Constant Yahoo Verification Code Requests

I always get emails from Yahoo sending me verification codes. The last one was for a log in in Vietnam. I understand this is for my 2 factor verification that I setup for my email. But is my account at risk?

marisagb02New Member

posted in Got a Question?

is there a download that covers malware, spyware, antivirus, internet security and other protection areas?

Full coverage program

XenosNew Member

asked in Got a Question?

How to install webroot filtering extension for Firefox?

Lately my firefox browser has been acting up, so I decided to refresh it (delete all add-ons and user data). However in doing so my webroot filter extention (add-on) for firefox was deleted. I’ve looking all over to find a way to reinstall the add-on, but haven’t found any way to reinstall the add-on.

bbbjg448Fresh Face

asked in Got a Question?

bbbjg448 Fresh Face 2 replies 2 minutes ago I was directed to put a follow up on wsalogs.exe. I tried locating that to follow up on last night’s concern but couldn’t get on but was directed to a security product called REASON and they did a complete scan and told me I am ok in all areas except Privacy. Please help me understand all this. Thanks, Allan

bacohen8New Member

asked in Got a Question?

Can I add/ upgrade functions during the subscription period?

I have a current license for Dashlane that runs out in October. I am up for renewal today of Webroot. Can I upgrade to the version with Password Safe when Dashlane expires?

MalBonNew Member

asked in Got a Question?

Why can't I see the Mobile Devices tab on my Web Console?

I recently switched phones and want to check and make sure that my new phones are now being protected but when I log into my web console I do not have a Mobile Devices tab on top.

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