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Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up.  there is no place to add computers, it just gives link to download and run scan, did that.  on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated.  want all 3 computers to show up in console as before.  they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else. what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas?  all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.

Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why. After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing. Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remembe

I had to reset my computer recently and afterwards I used a flash drive I had backed up my files onto to reinstall some word documents.  After I did this, I scanned the folder with all my documents and webroot said I had over 3,000 files in the folder when I know there are only a couple hundred at most.  Then, I scanned an individual word document and it said that one single document contained 11 files.  This only happened with word documents.  I had a few notepad files that still only had one file, but for all my microsoft word files, it scans multiple files.  What would cause this? This was from one single document. This was from the entire folder I had my documents in.  According to this, there are

I have received a suspicious email from Upclick for renewal of PDF Suite 2017.  It advises that there will be an automatic renewal charge of $59.95 for the renewal in July.  I have no knowledge of what this is for...and am assuming it is a scam.  There is no mention of a credit card to be charged, just the dollar amount and date.  Is this a phishing scam?

Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.

I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.

A friend of mine is receiving emails say they are from me and it displays my name but the email address next to my name in <> is someone else &, it changes with each new email. The message is always different and the link it tries to get her to click is different accept for the link suffix always ends with .info. How can we stop this? Thank you, Terry

I sent a ticket to the webroot website and no one answered me. I bought my webroot subscription renewal for $ 19.99 on March 8, 2020. I noticed on May 25, 2020 that my premium subscription was no longer there and I cannot say since when the problem was there. The subscription amount was charged to my credit card account and I see the transaction in the purchase history on google play. I thought I may have received a refund, but no I received nothing. I would love to receive the service for which I paid! Can someone help me? Thank you!

When I run Task Manager I see 4 Webroot icons - 2 usual and 2 unusual (darker green, plainer W). Do I have a virus running?

I want to know when my subscription is due and how much it is.  I DO NOT want an automatic renewal. Thank You  Warren Busse

Hello,   I used to manually install the Webroot extension for Google Chrome through the following link: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd   Today I discovered that the URL is no longer working and reports a 404 error. Does someone know if there is a new URL?   Thank you. Daniele

This is an ongoing issue and I’ve emailed support about it but it was not resolved. But I’m asking here in case there is a solution they did not suggest.   Windows 10 Webroot SecureAnywhere 9.0.28.48   When I right click an exe or .zip I want to have scanned, Webroot is not there.  To scan a single file, I have to open Webroot >PC Security >Scan and Shields >Custom Scan >Custom >Add File/Folder >Find the file >Scan File.   That is a lot of work to scan one file. I enjoy the comfort of knowing a file is safe to run but I’m also lazy at times.   The Advanced Settings >Scan Settings >Enable Right-Click Scan in Windows Explorer box is checked.   I’ve uninstalled Webroot. Reinstalled. Made sure box was checked. No change. Unclicked box, rebooted, clicked it again, rebooted. No change. First noticed on new PC install. Problem exists on other PC laptop.

Active Words is blocking insertion of text in forms on second monitor. Active Words said there is a fix by Webroot. What is the fix?

I’m wanting a program that will protect our I-phones I have a 1 year old program om my CPU at home  can you help me?

Even though this was released on 13th may it is still not available for download directly from the website. Surely the new version should be uploaded on the release date.   PC Agent Version 9.0.28.48 (Released May 13th, 2020)Fixed Bug Fixes

I am having a problem with a popup called Virtualtoolbox.  Running the Webroot scan has not helped with removal.  Does anyone have a solution to this problem?

I have protected two PCs with Webroot and I thought I’d protected my iPad as well, but it seems to have a virus now.   Having checked my account, it looks as if our (joint) Galaxy tablet is protected instead.   Can I remove Webroot from the Galaxy and install it on my iPad?

Since Webroot is more of an internet defence when a user is offline would it be a good idea to allow it to co-exist with windows defender which if I may ask may be regarded as superior for internal watch?  so would this be a good idea to use both?

Received an email stating incorrect link sent for $25 off Webroot WiFi VPN Security. Correct link below  with View Details box to click on. Spam/ phising?

I have tried to sign on my manage password webroot sign in page it reads a log in error that says "Invalid login details." I know for sure my info is correct. I also never received a confirmation email not reset password. I emailed customer service and no answer. What do I do next? Thanks!

System analyzer is telling me that something is not functioning/may need to be reinstalled.  I Just got this message on a month-old laptop, so everything should be installed.  How do I find out what webroot thinks isn't installed or needs to be addressed?  The full report just lists everything differently without adding details.  I found an old thread that suggested running optimizer and then analyzer again, which I did without change.

My subscription, obtained with a Best Buy Total Tech support purchase, expired in February. I’m not going to renew the Total Tech subscription. Can I renew just the webroot subscription? And how do I do that?

Does this software scan your entire computer every time it starts up? I just loaded it.

I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. I asked last year on this post and was told April 2019. I had heard previously that might be extended and was wondering if that had been decided yet and if so, for how long? Our subscription is up in January and I wanted to get an idea at what we'd be looking at. Thanks for any help you can provide!   Sincerely, Nic

changed password; anything else?