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  • 571 Topics
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571 Topics
U
Fresh Face
Username9999Fresh Face
asked in Got a Question?
Google Chrome detected as a virus?

So, I started up my computer like usual and opened google chrome. Except I couldn’t? It was detected as unsafe by both windows firewall and webroot, webroot quickly gave a notification to uninstall the program. I believe it was along the lines of Win- something? I believe 32 and gave the path file of the apparent malware file. I have no downloaded anything on my computer besides discord, steam, and some minecraft files. And google chrome itself. I downloaded malwarebytes for a scan, and it found nothing, and did an optimize with webroot and found nothing. I’ve uninstalled Google Chrome as I couldn’t even open the app anymore. I have no idea what happened. Any help?

10285
TripleHelix
Moderator
4 years ago
R
New Member
robert828New Member
asked in Got a Question?
Email attached PDF scanning levle status for 2020

Just looking to confirm what if any email attached PDF files scanning protection Webroot has for a Windows 10 OS PC?  Noting receiving more and more such emails with PDF attachments and not opening them out of concern. What level of scan protection is provided using Webroot currently as not seeing current conversations for years on this topic? 

1291
TripleHelix
Moderator
4 years ago
U
Fresh Face
UnfortunateAtlFresh Face
asked in Got a Question?
Mailanyone is malicious?

Hi! So this morning, mailanyone (wm.mailanyone.net, you know, the e-mail login) is being flagged as malicious! I’d be using my regular account but, ah, that’s me e-mail. What is up?

80605
TripleHelix
Moderator
4 years ago
M
New Member
mzc0New Member
asked in Got a Question?
Webroot Uninstallation not uninstalling > black screen with cursor

As the title says, I tried to uninstall Webroot Security Anywhere  Opened up windows program for uninstalling programs, searched up webroot, found it, and attempted to uninstall. For about 5 hours, it’s been stuck uninstalling with the cursor having the little blue circle next to it. About 3.5 hours in, my screen went black with the cursor  still around and occasionally joined by the blue spinning circle.  It is still like this right now. Anyway i can fix it? Is it safe to shut down? I need something I can do, as I don’t really like the idea of taking my computer with my personal data on it, including important financial information, to a specialist during a pandemic. Thanks Edit: I cannot do anything on my computer, as nothing is responsive (or at least responsively visible) with the black screen up. CTRL + ALT+ DELETE and CTRl + SHIFT + ESC do nothing +note   Apparently, I am supposed to receive a selection of characters (to indicate I’m not a bot) after selecting Webroot to uninst

3161
TripleHelix
Moderator
4 years ago
M
Fresh Face
marcelosperaFresh Face
asked in Got a Question?
Webroot and cryptomining software

Hi. I can’t use cryptomining software with Webroot running on my computer. I have whitelisted these apps but I believe WSA just kills any applications that use 100% (or near 100%) of processor for several minutes.   It’s possible to override this feature? I love WSA and don’t want remove it.   Thanks!

10886
TripleHelix
Moderator
4 years ago
D
Fresh Face
dlb2020Fresh Face
asked in Got a Question?
Can't add computers to console after renewal

Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up.  there is no place to add computers, it just gives link to download and run scan, did that.  on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated.  want all 3 computers to show up in console as before.  they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else. what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas?  all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.

1444
D
Fresh Face
4 years ago
R
Fresh Face
reldel100Fresh Face
asked in Got a Question?
Webroot FIltering Extension not working after update (Firefox)

Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why. After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing. Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remember if the account is under our mom’s email or mine, but my brother and

12027
Rawcous
New Member
4 years ago
C
New Member
CuriousGeorgeNew Member
asked in Got a Question?
Word Document had multiple files

I had to reset my computer recently and afterwards I used a flash drive I had backed up my files onto to reinstall some word documents.  After I did this, I scanned the folder with all my documents and webroot said I had over 3,000 files in the folder when I know there are only a couple hundred at most.  Then, I scanned an individual word document and it said that one single document contained 11 files.  This only happened with word documents.  I had a few notepad files that still only had one file, but for all my microsoft word files, it scans multiple files.  What would cause this? This was from one single document. This was from the entire folder I had my documents in.  According to this, there are only 317 files inside.And yet, this is what the scan looked like after I scanned that same folder.  It says there’s about 100 times as many files in the folder as the properties window said. ​​​​​​ 

1361
TripleHelix
Moderator
4 years ago
P
New Member
PorChlomomNew Member
asked in Got a Question?
Suspicious email from Upclick

I have received a suspicious email from Upclick for renewal of PDF Suite 2017.  It advises that there will be an automatic renewal charge of $59.95 for the renewal in July.  I have no knowledge of what this is for...and am assuming it is a scam.  There is no mention of a credit card to be charged, just the dollar amount and date.  Is this a phishing scam?

2231
TripleHelix
Moderator
4 years ago
S
New Member
ShameerNew Member
asked in Got a Question?
Webroot malware test file

Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.

5981
J
Community Expert Advisor
4 years ago
A
Fresh Face
AntigoneFresh Face
asked in Got a Question?
Virtualtoolboxsearch Popup

I am having a problem with a popup called Virtualtoolbox.  Running the Webroot scan has not helped with removal.  Does anyone have a solution to this problem?

1083
M
New Member
4 years ago
O
Fresh Face
OrlyPFresh Face
asked in Got a Question?
Viber attachments not working when "Phishing and other frauds" category is enabled for block

I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.

1132
O
Fresh Face
4 years ago
T
New Member
Terry O.New Member
asked in Got a Question?
Email Worm?

A friend of mine is receiving emails say they are from me and it displays my name but the email address next to my name in <> is someone else &, it changes with each new email. The message is always different and the link it tries to get her to click is different accept for the link suffix always ends with .info. How can we stop this? Thank you, Terry

771
TripleHelix
Moderator
4 years ago
A
Fresh Face
AzrickFresh Face
asked in Got a Question?
Subscription problem!

I sent a ticket to the webroot website and no one answered me. I bought my webroot subscription renewal for $ 19.99 on March 8, 2020. I noticed on May 25, 2020 that my premium subscription was no longer there and I cannot say since when the problem was there. The subscription amount was charged to my credit card account and I see the transaction in the purchase history on google play. I thought I may have received a refund, but no I received nothing. I would love to receive the service for which I paid! Can someone help me? Thank you!

3464
TripleHelix
Moderator
4 years ago
P
New Member
philadamlucyNew Member
asked in Got a Question?
Strange Webroot icon

When I run Task Manager I see 4 Webroot icons - 2 usual and 2 unusual (darker green, plainer W). Do I have a virus running?

3731
TripleHelix
Moderator
4 years ago
W
Fresh Face
W.A.BusseFresh Face
asked in Got a Question?
Subscription due date

I want to know when my subscription is due and how much it is.  I DO NOT want an automatic renewal. Thank You  Warren Busse

2211
TripleHelix
Moderator
4 years ago
danielecapuano
Fresh Face
danielecapuanoFresh Face
asked in Got a Question?
Chrome webroot add-on no longer downloadable

Hello,   I used to manually install the Webroot extension for Google Chrome through the following link: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd   Today I discovered that the URL is no longer working and reports a 404 error. Does someone know if there is a new URL?   Thank you. Daniele

5983
TripleHelix
Moderator
4 years ago
O
Fresh Face
OffutticusFresh Face
asked in Got a Question?
Webroot Context Menu not there

This is an ongoing issue and I’ve emailed support about it but it was not resolved. But I’m asking here in case there is a solution they did not suggest.   Windows 10 Webroot SecureAnywhere 9.0.28.48   When I right click an exe or .zip I want to have scanned, Webroot is not there.  To scan a single file, I have to open Webroot >PC Security >Scan and Shields >Custom Scan >Custom >Add File/Folder >Find the file >Scan File.   That is a lot of work to scan one file. I enjoy the comfort of knowing a file is safe to run but I’m also lazy at times.   The Advanced Settings >Scan Settings >Enable Right-Click Scan in Windows Explorer box is checked.   I’ve uninstalled Webroot. Reinstalled. Made sure box was checked. No change. Unclicked box, rebooted, clicked it again, rebooted. No change. First noticed on new PC install. Problem exists on other PC laptop.   Any other ideas?    

4893
TripleHelix
Moderator
4 years ago
R
New Member
RohoryderNew Member
asked in Got a Question?
How to stop Webroot interfering with Active Words

Active Words is blocking insertion of text in forms on second monitor. Active Words said there is a fix by Webroot. What is the fix?

1021
TripleHelix
Moderator
4 years ago
O
New Member
oursafetyNew Member
asked in Got a Question?
Question about my iPhone

I’m wanting a program that will protect our I-phones I have a 1 year old program om my CPU at home  can you help me?

1452
TripleHelix
Moderator
4 years ago
S
Community Leader
stevecostaCommunity Leader
asked in Got a Question?
Latest version not yet available

Even though this was released on 13th may it is still not available for download directly from the website. Surely the new version should be uploaded on the release date.   PC Agent Version 9.0.28.48 (Released May 13th, 2020)Fixed Bug Fixes

3267
TripleHelix
Moderator
4 years ago
P
New Member
Phil_CityNew Member
asked in Got a Question?
Change of Device

I have protected two PCs with Webroot and I thought I’d protected my iPad as well, but it seems to have a virus now.   Having checked my account, it looks as if our (joint) Galaxy tablet is protected instead.   Can I remove Webroot from the Galaxy and install it on my iPad?

1051
TripleHelix
Moderator
4 years ago
P
New Member
perfectionNew Member
posted in Got a Question?
windows defender and webroot security

Since Webroot is more of an internet defence when a user is offline would it be a good idea to allow it to co-exist with windows defender which if I may ask may be regarded as superior for internal watch?  so would this be a good idea to use both?

791
K
4 years ago
N
New Member
Nikki2118New Member
asked in Got a Question?
No activation email

I have tried to sign on my manage password webroot sign in page it reads a log in error that says "Invalid login details." I know for sure my info is correct. I also never received a confirmation email not reset password. I emailed customer service and no answer. What do I do next? Thanks!

2982
T
New Member
4 years ago
1Rian baye
New Member
1Rian bayeNew Member
posted in Got a Question?
$25 off Webroot email

Received an email stating incorrect link sent for $25 off Webroot WiFi VPN Security. Correct link below  with View Details box to click on. Spam/ phising?

571
K
4 years ago

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