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Hi, While attempting to stream a show on Hulu, I got this error message displayed “We’re having trouble playing this”….For more information...Hulu Error Code: P-TS207,If anyone here knows a bit, how can I fix this error then please let me know in the reply section.  

I need to remove webroot from a computer which I will no longer have.  When I try to uninstall webroot it will always have a screen saying: “It is necessary to log in as an administrator to access this feature”.  What procedures do I do in order for webroot to know that I’m the administrator which has permission to remove it?  To top it off, I have automatic renewal for this service every March. 

Why do I get a Webroot app notification about renewing my subscription when I have 28 more days to do so? It pops up every time I turn my computer on (desktop - Windows 10). I’m not going to renew it until toward the end of this month. 1 week before I need to renew would be better, not a month before. Anyway to change this notification?

The renewal is for my YOGA which my wife uses at home since I received a company laptop which the renewal email is coming to.Will the YOGA  Laptop still receive the renewal, if not how do I make sure that the renewal is update on the proper laptop?

I recently purchased a new laptop to replace my old one that quit working. The old laptop will boot up, but when I try to install or uninstall anything, it says that it can’t because some file is missing. I recently signed up for secureanywhere online. It shows that I have 3 PCs but under the PC Security tab it says that I have none. How can I unsubscribe the laptop that I can’t do anything with?

Hi,   When I click refresh configuration, I get: an active internet connection is required to check for update. When I look in the secure anywhere portal, I can see that my system was seen last in december.   When I create a ticket, support asks me to run wsalogs.exe, which fails uploading the resulting file to the ftp server .. because I have no internet connection When I mail the file .. the file is too big for the mail server.   I'm getting a bit annoyed by all this   My system is almost always connected to the internet.  IE, Firefox, Chrome .. and a bunch of other applications that need the internet are all working fine.   I cannot uninstall webroot, it needs to be done in the SecureAnywhere portal, but it doesn't see my system anymore. Running wrsa -uninstall, tells me "SecuryAnywhere is currently managed by the Web Console and all changes need to be applied centrally. &

Hello, I was getting the same virus over and over again so I decided to delete the application and download it again. I have been trying to download it for a very long time now and I just can't get to make it work. I click on the installation and this pops out and when I click on the Webroot SecureAnywhere icon it doesn't do anything. I already tried deleting cache and many other things and nothing seems to work. I would like receive help since I am running out of days of my memberships and it is not being used. Thank you in advance. 

Hello. We have a client who is moving IT services to a new MSP, away from ours. In working with the new MSP, we found they also use Webroot, and asked if we could simply "migrate" all existing managed Webroot installs to their control.   It looks like I can "push" the new MSP's keycode to all of the workstations and servers in our console by going into each 'Group' and doing a select-all and Agent Commands > Keycode > Change keycode... and punching in the new MSP's keycode provided to us. However, is this the best way to do this? Will exclusions, policies, etc. move over to the new MSP, or are they going to start with only having control of the client's machines, requiring them to push all new policies without knowing anything about the machines or the users' needs?   Is there a better way?

Trying to sign into the Identity Portal, after entering the second and fourth number of my Security Code (or whatever digits are assigned), I get a logged-in page, followed immediately by a logged-out page, followed immediately by the sign-in page for entering user name and password. What gives? Thanks!

Hello,   Discovered today that the latest build of Webroot on windows 10 computers don’t block any outgoing traffic, no matter what the settings are (allow or block). Also, the advanced settings the of firewall to block programs has no effect as well (I usually have it set to block all traffic unless explicitly allowed). Feel free to test yourself. Would love to know I’m not the only one (tested and broken on three different win 10 machines, works fine on two win 7 machines).    You been warned...

Until a few days ago, I had no trouble downloading files from my colleague.  Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again.  How can I tell Webroot that these are safe files and to allow me to download?Thanks!

Some help, please.I was reading some newspaper articles online when suddenly 3 images appeared on the right of my screen, and I cannot remove them. My Webroot scan reports no threats found each time I run the scan. I have tried switching my computer off and back on several times. And the x in the top right hand corner of the images does not delete the images. How can I rid my screen of them, please? Thank you.

hi, I have been  webroot subscribe long time (for live). Right now I want to buy a new computer do I still get webroot subscibe?thanks 

System Analyzer Results states “A large number of temporary files have been found” and lists Windows IE as the culprit.  I don’t use IE and have deleted browsing history several times.  How do I remove these temporary files?

My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.

I need someone to call me about my plan I’m so closed to canceling my plan due to frustration on costumer support to get information about my plan. 

My wife's Galaxy S20+ cellphone has a persistent pop up warning that there are 39 viruses infecting her phone. They use a 4 minute countdown clock to strike panic claiming the Sim card is about to be corrupted. Every time she opens her phone it pops up. We run a scan with webroot and of course NO viruses. How do we get this pop up deleted? 

I was wondering if there was a way to report to the supervisor over the customer support techs about being very rude when I called today.

I am using Windows 10 Pro and Webroot Anywhere. See the image I provided for my webroot settings:Do I leave Windows Defender Firewall active with webroot's?   

 I tried for days to contact them, using their customer support phone number and nobody answered in over 30 MINUTES! Then their support ticket and send a message option keeps asking for my email and password even though I’m already logged in and when I did enter my information, it keeps saying the password is wrong even though it’s not. I want a refund!

Does TotalAV offer anything that I don’t have with Webroot

I have the Win32.localinfect.2 on my computer but it won't come off. I’m 14 years old on an expensive PC my dad built, I’m using WebRoot antivirus but for some reason when I try to delete it with this antivirus it sort of like, adds more virus files to my PC, please please help me because from the research I've done the antivirus should do the work and this virus can be very very dangerous later on if I don’t do something about it.

Hello,There are many warning messages from Webroot in the Windows 10 reliability monitor. The warning messages appear in the reliability monitor every every 15 minutes. So far there are 22 messages on 2020-09-23. How do I fix this warning message? ProblemUnsuccessful application installationDate 2020-09-23 DescriptionWindows Installer installed the product. Product Name: Core. Product Version: 1.1.226. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603. 

The Webroot Filtering Extension is crashing tabs in Firefox 80.0.1; however, I can’t remove/uninstall the add-on even if I uninstall Webroot completely. I can’t remove it in the new Edge browser either. Also, how can I stop Webroot from managing Firefox and other browsers after I uninstall it from my system? 

How to run webroot on my phone?