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Got a Question?

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568 Topics

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HadrixNew Member

asked in Got a Question?

How do I reset active connections list?

Active connections list contains .exes that are not running anymore, and it acts like a firewall whitelist for those .exes, allowing them to connect to the internet even though i have the “allow to connecting only if explicitly allowed” option checked. How do I reset it?

CJBarberEITNew Member

asked in Got a Question?

How Can I Designate A Website that I know is SAFE as TRUSTED?

smaclean22New Member

posted in Got a Question?

Update CC on file

My bank just sent a new credit card (CC) to me. I can’t find the place within my Webroot account where I need to replace the old CC number with the new one. Please advise. Thanks!

sirmashalotNew Member

posted in Got a Question?

I just received a suspicious fax email. I didn't open the fax but did click the link to view it in browser. Is Webroot upto date with this threat? How do i confirm I don't have it?

LeviathanFresh Face

asked in Got a Question?

I believe that Webroot is interfering with Steam

A couple months ago some of my steam games like Garry’s Mod and Unturned have had problems finding community servers, I checked if it was the Windows firewall, the Hardware, Steam itself, but I couldn’t find any solution even after redownloading Windows, so the only remaining thing I believe might be interfering with Steam is Webroot. I have seen some posts online about Webroot being overprotective, and so I decided to check to see if maybe Webroot is blocking Steam, but when I checked it to no avail, but personally I still believe it might have something to do with Webroot, anyone know a solution for this?

DBG007New Voice

asked in Got a Question?

Logging in to webroot successfull, but it logs me off right away.

So when I log in to Webroot to activate my subscription, I can do it and get logged in, but then Webroot logs me out and takes me right back to the log in screen (this occurs in less than a second) and webroot security isn’t activated on my computer yet.

DavidlagoFresh Face

asked in Got a Question?

webroot on new phone

My old phone is lost. How do I activate my webroot service on my new phone?

marisagb02New Member

asked in Got a Question?

What's Covered?

Does Webroot SecureAnywhere cover spyware, malware, phishing, ID theft, ransomware and virus protection?

asked in Got a Question?

Account Permission

I'm trying to access my account. After entering my email and password, this is what I get: [h3][b]You have not been granted access or permissions to any console.[/b][/h3][b]Please contact your account administrator and ask them to enable access to the services you require.[/b] I am the account administrator! How do I access my account? Thanks for the help!

timvarvaisFresh Face

asked in Got a Question?

Microsoft patch KB890830 – Windows Malicious Software Removal Tool

Should we be installing that on systems with Webroot or ignoring it? Looking for a definitive answer

DiverRodFresh Face

asked in Got a Question?

WSA page maintenance

I just installed WSA on two Android devices and did initial scans on them. When I go to the WSA website on my PC, the home page shows that I have 2 devices protected. However, when I click on the Mobile Security button, either on the tab line or the button within Mobile Security box, it brings me to a page where all I see is this: There is nothing else on the page. No menu icon, no tabs at the top. Nothing. I clicked on the X but it is unresponsive. All I can do is to use the back button to navigate back to the home page. How can I have the Mobile Security page display the two mobile android devices that I installed WSA and that the home page shows that they are protected?

saintssid1Fresh Face

asked in Got a Question?

How do i change email address on the account?

I can no longer access the email address I used to create my account, and I forgot my Webroot password. So the “forgot password” link is useless since I will not receive the email with instructions to reset the password. I tried opening a support ticket, but it took six days to get a response, which was to call tech support. I tried that, but was on hold for more than an hour before giving up. So I have no access to the software. And when it auto renews later this year, I won't be able to stop it since I can’t access my account. What am I supposed to do to access my account?

Cody3124Fresh Face

asked in Got a Question?

Renewal Not Updating

A few days ago I noticed that my webroot subscription was about to run out, so I clicked the renew button in the webroot app and renewed it. I heard it could take a few days or even until the current subscription runs out. So far it’s been 2 days and it still says my subscription is about to run out, and when I look at the app again the renew button is gone. I don’t know if I’m missing something or if it’s supposed to take a long time to update.

MiniBBNew Voice

asked in Got a Question?

how can I remove nbryb.com from Chrome on android

On Samsung Galaxy android s3. There is permanently an nbryb.com scam on Google Chrome. I tried scanning with Webroot then installed Malwarebytes both not detecting this virus. Please can someone help me. I am not a techie person so please keep any kind help you can give me in simple terminology. Very concerned and appreciate any assistance you may be able to give. Thank you

eddiefarr94New Member

posted in Got a Question?

Deleting expired consoles?

I have multiple consoles that are expired but see no way to delete them? Is this not something you can do?

Magic_SporkFresh Face

asked in Got a Question?

Blue screen during scans

I purchased Webroot about a week ago. Everytime I try to run a scan, my computer blue screens. The dump files don’t mean a whole lot to me but do confirm that WRSA.exe is the offending process. I’ve sent a couple of messages to Webroot support but have yet to hear anything back. Does anyone have any ideas of what may cause this or should I just ask for a refund?

TripleHelixModerator

posted in Got a Question?

How long will Webroot Support these outdated OS's?

Microsoft Windows XP 32- and 64-bit SP2, SP3 Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32- and 64-bit (all Editions) Windows 7 32- and 64-bit (all Editions), Windows 7 SP1 32- and 64-bit (all Editions) Windows 8 32- and 64-bit Windows 8.1 32- and 64-bit Some info: https://betanews.com/2020/01/29/av-support-windows-7/ For Windows 8.1 Client operating systems End of mainstream support End of extended support Windows 8.1 January 9, 2018 January 10, 2023 https://support.microsoft.com/en-ca/help/13853/windows-lifecycle-fact-sheet

KCavNew Voice

asked in Got a Question?

Where is the Complaint Department?

My password didn’t work. I create a new one and it works only once. This started yesterday. I asked Webroot Support for help , they said Community Support Is out of their hands - Where is the Complaint Department for help logging in to the Webroot Community? I am running Webroot Secure Anywhere on Windows 10 PCs and a Android 9 cellphone,

sofujayNew Member

asked in Got a Question?

Unknown devices attached to account

There are two of the same devices on my account. One is protected and the other needs attention. I tried to remove it but it will not disappear. Please someone help me to understand what or who is able to do these things, If it is an error how do I correct it. Can someone duplicate my device, I mean piggyback my Tablet?

gypsy1957Fresh Face

asked in Got a Question?

Installation Problem

I tried to install Webroot for home last Thursday. It never ran an install program, never asked for my Keycode I was given after purchase. An expired program installed, but the Keycode is different from the one that was given to me, and it won’t let me uninstall it. I have had memory problems ever since, and it causes my pages to open a little slower than normal. I have tried to contact Tech support, but am being ignored or they want me to activate a service console, but any new password I try to put in, it will not accept. Can anyone help with this, and is there an easier way to get in touch with Tech support? The phone numbers they have listed don’t work. I’m getting quite desperate now!

Sierra123New Voice

posted in Got a Question?

Is Webroot good option for Home Users?

I am curiously searching for best antivirus. I have read different articles about different antiviruses where they have showed that recent Lab Test proves that other antivirus Like BitDefender. McAfee and etc have scored Advance +. I am bit confused. Will it be better option to have Webroot?

Jack_87New Member

posted in Got a Question?

Upgrade ongoing subscription

Hello! I’m going to buy Webroot Internet Security Plus for 3 devices, but I'm thinking of a laptop for my child. Can I buy additional seat for this license later? If so, how much will it cost? Full price or discounted? If I find Internet Security Plus lacking of secure online storage, could I upgrade to Internet Security Complete? Best regards, Jack

RaponoNew Member

posted in Got a Question?

Got an offer for $10 off my subscription renewal, is this and the emial it's from legit?

Got an email saying that if I renew my subscription early, I can get $10 off. I noticed the icon of the tab is different from the official site when i pressed the link. I haven’t put in my information yet, as I’m worried. So do you guys have an easy checkout page, and is Webroot@service-webroot.com really you guys?

dbeck027Fresh Face

posted in Got a Question?

Cannot send support ticket due to cookies?

I can’t send a support ticket. It says I’ve submitted a ticket before and asks me login again. The message to accept cookies is there and I accept, but it keeps reloading the password page and keeps asking me to accept cookies, which I do everytime. I’ve cleared my cache and cookies in Chrome then opened a new window, I’ve tried to send a support ticket in Internet Explorer and even restarted my laptop and opened Chrome again, no luck. Is Webroot avoiding me?

AOL3rdFresh Face

posted in Got a Question?

The tech support team has not been able to solve the problem.

Moderator note: This conversation has been moved from a different thread. I hope Opentext improves the technical support. They seem to have gone on vacation or something. Multiple attempts to contact, no reply. Several difficulties this week. Not very impressive.

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