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I was watching some you tube videos on android phone I think that I still had the you tube app on when phone went to lock screen anyway, there was this guy sitting with just half of the body half of the face one eye down the middle. I have never noticed this before so I went to play store and found free webroot any how yes I will try to buy the webroot android when I can afford got webroot on 3 computers

I got talked into buying protection now I don't want it can I get a refund?

I there an existing conflict or even a chance of conflict; when installing both Windows Defender and Webroot SecureAnywhere V9 on my Window 10?

Hi, Iam new to Webroot and hope ensure some aspects of this solution before switch from current one used. I want to get Webroot Secure Everywhere and want to ensure if it protects emails reach outlook app from malicious in attachments by installing plug in or such that? And is the Endpoint for business do that too? I need to make a decision if this is suitable for me or not since using outlook as email client for business email and sometimes receive spam mails attached with malicious files Thank you in advance

Hello, I am wondering if it is safe to port foward with Webroot, because me and my friend are trying to do stuff and are using an external vpn that has worked in the past, LogMeln Hamachi, and for some reason now its not working, if i could have a staff member help me out by answering this question that will be great, i dont want to put my IP and WIFI at risk by port forwarding through websites and since this port forward is through an anti virus, I dont know if this is safer than through a website, so again it will be much appreciated if a staff member could answer this. Best regards, Mark

Firstly, thank you for attention to this. Well, some years ago my mother and I purchased laptops and got Webroot at the same time. Now I don't exactly remember the details of it all, but I've had it on auto-renew for her and I would just renew when the time came. So I eventually get a new card and forgot about the auto-renewal, and now it's showing a red icon in my tray since my mother's protection has lapsed. Now, she no longer uses her laptop, so I won't be renewing it....but is there a way to 'separate' our accounts so that I don't have to see it? Honestly it's a little confusing since it's TWO separate renewals. Even in the "PC Security" section, only my devices are shown. Is there anything I can do?

Hi, I've been using Webroot SecureAnywhere for 10 days, and I've for an external disk that infected with auto-run malware, which I am used to clean it with antivirus I was using without name, now after scanning with SecureAnywhere, it gave me 59 infected files and I choose to remove them at all, and after removal successed it fave me recheck if there is any other infected files and again it checks for malwares and found 11 infected files and did as previous, and this is the forth time it founds 11 infected files but at this time it didn't do the removal as previous, but alert me as screenshot following, what I can do in this case?! Really it is a bad experience in first trial before switching!

My app kept saying I was at risk so downloaded update yesterday, turned phone off and restarted and still says at risk! I have done repeated scans and app says ok but then at risk msg pops up again. Solutions????

Webroot Toolbar stopped working on Firefox x64 v66.0.5. I have reinstalled Webroot antivirus and used the desktop toolbarfix.exe but I still cannot get the extension to be visible in the tools/add-ons folder. While running toolbarfix.exe I noticed that the Firefox browser was not detected (only IE). LastPass is working perfectly but I don't have Webroot protection on my browser. Any fixes for this? (Windows 10 Pro build 17763 )

Renewal was due, and the email received wanted to charge me full price. I found a cheaper deal, and activated the keycode on my control panel. However, Webroot are still trying to charge me for the automatic renewal (my bank blocked it) and sending me warning emails that I need to renew. I've tried using the contact support on this website, I enter my email address and hit continue, it then says "we have already had contact with -my email address-" "Please enter your password below if you wish to continue with your previous conversation. Your password will have been previously emailed to you." I enter in my password, and it just stays on that screen. I know my password is correct as I can still use the console on the website. I've no idea why it says they've already had contact either, as I've not spoken with support for at least a couple of years.

For shopping at Best Buy I was given a free 1 year subscription for Webroot. I received an email with a install button to click on. My question is will this action cause another install of Webroot or just add the one year to my existing subscription which is 153 days.

Someone gave me an antivirus and I think it's old so not sure but I put in the code and it's expired is the reason because its old?

I do not know what's different and it's not every update, but often when Opera updates and I go to run it I get this error message. The error message "fixes" were useless as it turns out Webroot is somehow blocking the program. I have confirmed that Webroot is the offender as I can run Opera just fine when I shut down protection. Michael

I have a Galaxy S7 using version 5.5.5.38787 of the Webroot Security Anywhere app. The persistent status shield in the notification bar and the token on the app icon will not go away. Also, there is no option in the General Setting to disable this. This started after an update, so I figure it was a glitch. When I tried reinstalling the app nothing changed. If this is intentional, please change this. If it is not, does anyone know how to fix this issue without disabling notifications as a whole?

There was a topic last year that says that Webroot SecureAnywhere was working on overrides for MacOS folders and it was to be completed late 2018.  There still isn't an ability to add MacOS folders from the Web Console.  When will this feature be implemented?

My laptop was stolen. We found the commands to lock and shut the laptop while at the Geek squad. I have sent these to the laptop. Will these work if the laptop when the laptop is finally connected to the internet after they were sent?

About 2 weeks ago my malwarebytes trial program started alerting me it was blocking minisrclink.cool, but didn't offer to quarantine or remove. My Webrooot scan doesn't show anything. Any ideas? I have Webroot Secure anywhere plus

Suddenly the battery on my phone is draining. LG says that SecureAnywhere is draining the battery at a rate of 13% per hour. This started right after the latest update. Will there be a correcting update soon?

Have Webroot SecureAnywhere - Internet Security Plus and Firefox 61.0.2 (64-bit) for a browser because there hasn't been a fix yet for the Password Manager that works in Firefox. Yesterday both my wife and I could log-in and access our sites and passwords just fine. Today it goes yellow and says 'An error occurred while attempting to contact the server. Please check your Internet Connection.' I am able to log-in to the Community and my.webrootanywhere.com using their log-ins with no problem. Any help would be appreciated. Thanks. By the way when is Webroot going to fix the Firefox Password Manager Tool Bar so we can upgrade to the latest Firefox!?!? We have only 57 days left on this subscription. Just sayin'.

i had to get a new computer and i cannot find the link anywhere. i tried the "fix" but no dice. i've looked through all the solutions here and i still cannot find it. also if that new version is out, where do we find this?

The webroot notification shield continually has a yellow warning that my scan is out of date but the app shows everything is up to date and fine

My Samsung Tab s2 8.0 say " you may be at risk Current scan out of date". I scanned the tablet several times, but it still says this.

We do lots of work with remote networks that use a VPN for connection. I've noticed that when we do utilize a slower VPN, the PC performance goes to crap. Everything, even the simplist things such as right-clicking a file, or opening an RDP file take extra long, but it almost seems a bit random. If I shut-down WebRoot protection, performance returns. I can only assume WebRoot is trying to route traffic through the VPN, but the fact that there's such a slowdown, just simply because the network connection is poor is a bit concerning for me. Is there any way to tell WebRoot to either delegate to the base network connection, or potentially hold off on much of it's network activity when a VPN app or network connection is established?

I renewed my webroot subscription 5 days ago via bestbuy, which is where I first got the subscription. However, it still shows up as expired on my webroot status interface. How do I fix this problem? Also, on the order summary that I printed out after paying for the renewal. It states "Please Note: This charge will appear on your credit card statement as "GEEKSQUAD RENEW.....". I have not received the charge on my bank statement since. Should I wait a few days for the charge to appear or should I call the customer support number that is on the summary?

I've tried numerous times via the following means: -desktop app ('Get Customer Support') -Internet home page ('open a support ticket') -directly from the 'contact Webroot support page' Ea. time, I keep getting stuck in an endless loop, where I eventually end up at a 'Welcome Back!' page, that says, 'we have already had contact with , it asks for my password, I enter my password, hit continue but nothing happens. With regards to my issue, I would like to know if the Intel Extreme Tuning Utility (downloaded directly from Intel), is truly a threat vs. a false alarm.