Got a Question?

I need to whitelist/override two locations for the Mdaemon localcache but not sure about the override settings to just whitelist the localcache file. Is the correct File Mask: LocalCache.* Path Mask: %AllUsersProfile%\AppData\Roaming\Alt-N\Outlook Connector 2.0\Accounts\Outlook\dsiegert@minimaxexpress.com or: %AllUsersProfile%\AppData\Roaming\Alt-N\Outlook Connector 2.0\Accounts\Outlook\ - with subfolders selected, in this case it need to only override the localcache file since there is an attachment folder which we do not want to override. and: %AllUsersProfile%\Documents\Outlook Files or just: %AllUsersProfile%\ - would this catch the entire profile to include the two locations above? I appreciate any help with this.

I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. The last report I can find on Windows XP is April 2019, but that was from 2014 and it said that might be extended. I don't have any info on Windows Server 2003. Thanks for anyone that can give me an answer to this!   Thanks, Nic

I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date. I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal. Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now. So, what do I do to fix it? Help!!!!

Today I have about 20% of my endpoints showing a 9.0.26.50 version of Webroot but can't find any announcement on the version list changes and such.

I don't use password managers. Today one of my webroot-protected computers has a red exclamation point in the system notification area, and the webroot app says all is well except "Action Required: New Password Manager". I can't find any way to make it happy (short of signing up for password management, I suppose).

This has been happening since I tried to create the new Last Pass password hijacker, I mean manager. Will this be amended ? The blasted last Pass server, when you DO get on won't process the transfer due to memory issues ? 12.0 GB not good enough ?

@freydrew , Will Firefox have the Password Manager toolbar fixed as it has not been working for months. Just wondering since now LasssPass in the Password Mangement is being worked on I was wondering if this was in the Agenda anytime soon? Thank you!

We have been advised that Webroot Password Manager has moved over to LastPass but are there issues with their website as it has not transferred our Password Manager details. I have registered a new account and the prompt from the Webroot PM did not allow me to log in with our existing details. It has copied details from Chrome but not Internet Explorer. Can anyone help? Also, I'm trying to extract the password information from Webroot but on the Webroot website when I log in, keep showing as "preparing". Hiren

I bought one year of service for $30 only to later want the three device protection. Is there a way I can pay the difference so that I can secure 3 devices as before or do I have to buy a whole bundle again?

I have a possible threat on my android device that has been suspiciously, and persistently running in the background. The app appears to take the name 'abracadabra' and I have no idea nor information about it. Can someone please direct me to the the proper channels (an email address perhaps) for help in analyzing the logs I have collected from my device. Thank you!

206mb-Windows/e only

I downloaded the latest update of Piriform's C Cleaner about an hour ago. Everything looked authentic. No sooner had the download completed than WSA 'zapped' it- apparently it is carrying malware, trojans etc. WSA blocked it, removed it and ra a clean of my PC, then gave me a comforting clean bill of health and a note that it did not appear that any banking etc data had been accessed- I don't do on line banking anyway, but that's not the point. I am impressed with the incredible speed with which WSA acted. As a back up I also ran MalwareBytes afterwrds & that too assured me that all was well. Having now read Google I found a disturbing number of previous incidents where hackers had got into C Cleaner. I wonder how long it will be before Piriform finds out and cleans its own system up? Anyway, folks, I suggest you don't download today's update 12th March 2019 and WELL DONE WSA- WORTH EVERY PENNY.

hi..first comment and reply so please re categorise if necessary, webroot picked up a threat mcystil1.exe that came in on a youtube url of a movie link, while other malware catchers on my system didn't. Props to you guys, good work and do recommend to others. 🙂

I received a message that following .com : Balancelizard.com and fusulapietas.com attackers may be trying to steal my information (for example passwords, credit cards, and messages.

I renewed a week ago but webroot show it is expired. How to fix?

when i try to download any document in my Gmail i get "gmail virus scanners are temporarily unavailable" i ran my Webroot scan it cleared my computer rebooted the computer emptied my trash my mac has the latest Mac OS Sierra 10.12.6 is this a gmail issue or in my computer? any suggestions?

Coincidentally, Google is offering to remember my passwords while Webroot isn't working and still not planned to be fixed for another month. Is Google a safe temporary alternative?

Hi, I am unable to download files on my laptop and could not find an answer in the forums. I have Webroot on my desktop computer and an older Asus laptop and it operates trouble-free. However, on my new Acer laptop, I am unable to download any files. The download tab indicates "Failed - Virus Scan Failed." This is immediately apparent with small files, such as images. With larger files, such as podcasts, the download appears to progress normally, with the timer counting down: 3 minutes remaining, 2 minutes remaining, 1 minute remaining, etc. until the end at which point the Failed tab pops up. I followed Windows instructions to be certain that the Internet Settings were not hindering this. No other virus or protection programs are active on the computer that I am aware of, including Windows Defender. Can someone please tell me if Webroot is blocking these downloads, and if so, how to correct this.

In March 2018, my old computer died and I had to purchase a new one. I went to Bestbuy and purchased a new computer. With the purchase and year support to Geeksquad, came a 6 mo and a 1 year subscription to Webroot. I had informed Geeksquad that I already had a subscription to Webroot that did not expire until September 2018 and I would like to have that one installed on my new computer. Instead of installing my current subscription, someone inactivated it and installed the ones for 6 months and a year. Not knowing this, I was charged the yearly subscription fee in August 8, 2018. Due to what Geeksquad did, I paid for something I didn't have and the Webroot they installed will be up on March 22, 2019. Since I am going to have to renew in March, I would like to request a refund for the one that was inactivated in March of last year and I was charged for in August 2018. Here are the details of the charge: My name is Julia Eschbach, date of charge was August 8, 2018, Ref# ~snip~, A

Please help me with the steps to add my son's Chromebook to my 3 device subscription. Step by step would be greatly appreciated. Thanks

I have a computer that did not update when I updated by adding a new code from my expired code. how can I update or do I need to delete the computer and re add it. Also how do I add a new computer to my list. if I need to delete the old webroot and re install new computer how do I do that

The Webroot ratings on my Google searches have always worked fine until today. When it was working I would get a green circle informing me that the website I'm about to go to is okay, but now I get a gray circle and when I hover over it I get a "Rating temporarily unavailable...." message. Is there a system-wide Webroot problem or should I be doing something to restore the ratings? Please advise. Thanks. Tom

Is backup data encrypted on the Webroot site

Product name: No More Ads http://bit-guardian.com/product/nomoreads/ MD5d2a0c829a9f869d794493466da6bc710 SHA-16042fcc525ef7d35fab424055394f6a07d100ca3 Authentihash9422f5530010c3a4b6fa0844eb5f84dd26c1c3fb71c8e521e37a4aeab456cbc0 Imphashafcdf79be1557326c854b6e20cb900a7 File TypeWin32 EXE MagicPE32 executable for MS Windows (GUI) Intel 80386 32-bit SSDeep24576:mAHnh+eWsN3skA4RV1Hom2KXMmHa2Y+5TnT7vf9KrphJAXiPE9Bbmx5L:Bh+ZkldoPK8Ya2Y+5TnT7vfcrQh9RWL TRiDWin64 Executable (generic) (61.7%) Win32 Dynamic Link Library (generic) (14.7%) Win32 Executable (generic) (10%) OS/2 Executable (generic) (4.5%) Generic Win/DOS Executable (4.4%) File Size1.51 MB Please advise. Thank you

I have suspicious notifications popping up from "www.mp3juices.cc" I think this began when I was hunting some sound clips for a film project and must have downloaded something sketchy unawares. OOPS. Now I'm getting notifications with scantily clad women and also notes that say "System infected! Click here to clean up!" in various versions. Webroot has done its scan and finds nothing. However, it's obvious there is malware. What can I do? Do I need a different software to find this?