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  • 580 Topics
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580 Topics
L
Fresh Face
LT_RustyFresh Face
asked in Got a Question?
Why does your software block Autodesk software updates?

Topic says it all. I've got about $50,000 in software here that I can't update because your AV software blocks it. This started about 2 or 3 weeks ago, maybe a little more. It's also deleting the plugins that I have for Autodesk Inventor. Now, if I could get the IT people to let me turn it off temporarily, that'd solve the problem with the software updates ... but it wouldn't help with stopping your software from killing off my plugins. This is a pretty massive fail, Webroot. Are you guys partnered up with the makers of Solidworks or something?

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J
akim
akimRetired Webrooter
asked in Got a Question?
Update on Winlogin 4005 & Terminal Servers - November 17, 2016

Important update message for customers operating Webroot Secure Anywhere on Terminal Servers in a virtualized environment Issued: 17th November 2016 Overview of known issue: Webroot has been actively tracking and monitoring an issue that affects some customers operating Terminal Servers in a virtualized environment. During a fault condition, a Winlogin 4005 error occurs where an RDS user is unable to connect to the RDS server, and the event logs display a message indicating that Winlogin has stopped responding. Update: Interim advice issued by Webroot engineering teams recommended setting the WSAB Self-Protection function to ‘Minimum’ on all Server Policies as this significantly reduced the frequency of Winlogin 4005 errors in most cases. Webroot engineering teams have developed a fix which is currently undergoing regression and environment testing. The engineering and QA teams continue to treat this as their highest priority and are predicting this new build will be targeted for relea

759
akim
S
systomadmin
asked in Got a Question?
Detected Threats

Curious about the threat detected showning pathname as ?:/ instead of c:/windows/system32 for example

351
J
E
EclipseMold
posted in Got a Question?
Webroot Blocking IE Plugin

We have a Trendnet security appliance that is viewable through IE only and Websense is blocking the plugin that it uses from running. IE doesn't even acknowledge that it exists and prompts me to install the plugin everytime I connect. Webroot support hasn't solved the problem yet although I'm still going back and forth with them. I know it is Webroot because the system works as intended when I uninstall Webroot. Thanks for any suggestions all!

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S
New Voice
sdubbelNew Voice
asked in Got a Question?
Disable Webroot Filtering Extension from deploying to Endpoints via policy

I'm deploying Webroot to a new client. We're doing a silent install for now but they don't want the Webroot Filtering Extension. As I understand it, the Webroot Filtering Extension is deployed alongside of the agents. I would like to know if there is a policy setting that I can enable that will keep the extension from deploying? I've tried turning off the Web Threat Shield and disable a few settings with the Identity Shield, but this does not keep the extension from deploying. If not, I'll just keep my original settings and we'll have to manually disable though I was hoping not to do that with 100+ computers. Thanks!

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New Voice
LisaLFINew Voice
posted in Got a Question?
Webroot is not allowing me to use Go To Assist

Hello. Webroot is not allowing me to use GO TO ASSIST on 1 pc but will on 2 others. Help please!

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L
New Voice
M
Fresh Face
martindavidssonFresh Face
asked in Got a Question?
AD structure sync?

Hi, Is there a way to sync my AD structure to Webroot endpoint protection portal so I can put computer in the OU they are located in? /Martin

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M
Fresh Face
M
MrDave75
posted in Got a Question?
Polling interval

Hi I'm Davide and i have question: I have configured some endpoints with a 3-hour polling interval, but in console I see that the column "last seen" are updated more often,about every 20/30 minutes. I tried 1 day as interval, with same result. I guess it's normal but in this case does the polling interval indicate the maximum connection time? Or endpoint connects randomly within the polling interval configured? Thank you

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J
Community Expert Advisor
R
Ramboosh
posted in Got a Question?
DWP 5.1 - Google very slow...

Hi All, recently we've noticced that some webpages are timing out or are very slow to respond. Websites incuding google.co.uk, gmail.com, hotmail.com ... Anyone else having this issue?

131
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L
Fresh Face
LabsyFresh Face
posted in Got a Question?
Reverting files to previous versions

Hi, I am sure I've read about Webroot being the only one AV which has the possibility to revert files to previous versions (especially in case of *crypt* ransomware infection). But I have never seen such an option anywhere inside WRSA. I know exactly what Previous Versions under Windows OS are. And I know how Windows works. But I was hoping Webroot has some ADDITIONAL MECHANISM to be able to revert to previous version, regardless of Windows native file history. Did I get it wrong about Webroot possibilites? Or am I missing something? Thanks!

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browell
E
Fresh Face
edtrudFresh Face
asked in Got a Question?
Webroot download and run

Hello All, We have been using webroot now for a few months and I have been exploring some of the features that webroot has and I stumbled across the download and run file feature and I was testing it but for some reason I am not able to get it to work. Basically I am trying to run a .msi installer and its not working. Does anyone know which directory the file gets stored when its downloaded? What is the correct syntax that should be used? Any help is greatly appreciated

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WaymonB
M
Fresh Face
MmenFresh Face
asked in Got a Question?
download and run file

Does anyone has been using this option? I try to use it but it doesn't work at all even don't download a file. Please be so kind and send me a link to application that has worked and installed remotely on your end-points.

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WaymonB
M
New Voice
MrTartanNew Voice
asked in Got a Question?
Server 2016 shows as 2012

Sorry if this has been covered, I did search but didn't find it. I have a number of 2016 servers but they are all showing as server 2012 in the portal. I should mention that these servers were 2012 but they were wiped (or a new VM created) and reloaded with 2016 but kept the same name. Because they were wiped Webroot was reloaded once they were up and running, the old server is showing in the deactivated group as you would expect. It doesn't appear to be causing any problems as far as I can tell, mostly just to my OCD!

243
JGiffard
S
New Voice
SteveDTCNew Voice
posted in Got a Question?
We are seeing issues with Windows 7 desktops connecting to a Citrix session with their printers.

The printers connect successfully, however when they try to print to them the jobs seem to disappear. Attempting to print again, the printer shows offline in the session even though the Windows 7 OS can communicate with the printer fine. We disabled all functionality with Webroot and the issue persists, however when we flat out uninstall it printing from Citrix works as expected. We have added exclusions for the spooler folder and the Citrix installation folder with no luck. Any advice or feedback is appreciated as this is holding up a deployment of 2000 seats. Edited update: The printers are connected via network using a mixture of both TCP/IP ports and HP Proprietary ports.

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G
Popular Voice
GyozoKPopular Voice
posted in Got a Question?
How to have Webroot to do a FULL scan on all endpoints in the Management Console? (Sality infection)

We have Sality infections spreaded over 350+ endpoints. Webroot support simply suggested to re-image endpoints - which is obviously the latest thing we want to do. Some endpoints (the file servers and some clients) we cleaned with ESET/Kaspersky boot CDs. ESET/Kaspersky found 100-600 infected files per endpoint, one files server had 68.000+ infected files that Webroot did not find! but still the company cannot work as infected endpoints reinfect file shares, and then from file shares even cleaned PCs got reinfected again. We use Webroot on the servers, too, and it does not stop reinfection of shared folders! We think maybe we should do a full scan with Webroot on all endpoints, but we cannot see any agent commandfor that in the console. How could we command Webroot to do a FULL scan on all endpoints in the Management Console? Any other idea how to get rid of Sality?

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R
Popular Voice
S
SylvanLink
asked in Got a Question?
Is WSA updated to detect the current Wannacry ransomeware

Where can I go to verify whether or not Webroot detects the current Wannacry malware? I've tried checking the kb and blog but no info. You'd think with this being a global news story, Webroot would have published something specifically on this by now?

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F
L
Popular Voice
ltibbsPopular Voice
asked in Got a Question?
Windows Cortana caught by Webroot DWP 5 with parked domains - anyone else seen this?

Been having DWP notifications for parked domains when Cortana is turned on lately

232
L
Popular Voice
W
Fresh Face
Waynemdt1Fresh Face
posted in Got a Question?
Webroot Cloud Install Script

Looking for a script to use with Webroot Cloud (Mulit-tenant) that will download a client specific installer and run it silently. Current we are using the GreaterIntel plugin with Kaseya, and are looking at options for performing installs without one or both.

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Archive121917
New Voice
M
Fresh Face
MMundeeFresh Face
asked in Got a Question?
my built-in Camera stopped working the minute I installed it

Any ideas on how to get it resolved? (the type of computer i have is a Lenovo laptop)

2133
J
M
mdybus
posted in Got a Question?
After deactivating devices the devices will not list inSecurity settings

First let me say I followed the deactivation instructions to the letter and all the devices were deactivated. Deactivation is not my problem. I have 4 devices with webroot installed. A few days ago I was checking my account and found 7 devices listed in Security. Some were duplicates and 1 device was not listed. I first did virus scans with webroot on all 4 devices then checked in my security list for the dates of the latest scahns. Only 1 device was showing the just completed scans. I then deactivated all the devices except the 1 that showed my latest scan. I now have 1 device listed in Security and is correctly showing the device information . After reinstalling webroot on the remaining 3 devices none will appear in my Security list. I did 3 or more scans on the three devices and waited much more than 30 minutes. Actually I've been at it noe for almost two days scanning, uninstalling webroot, scanning again, and nothing except the one device is listed in Security. All devices show th

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E
New Voice
ExplodingTechniciaNew Voice
asked in Got a Question?
Webroot SecureAnywhere quarantines NoScrypts.exe

NoScrypts.exe is a utility provided by Webroot to disable a number of script types in Windows to help prevent fileless rootkits and other types of infections. As of this morning, Webroot is quarantining that utility. MD5: AD422EF5AF8763975FEEADF0F0701DEA I'll also be submitting a ticket.

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J
F
New Voice
FDRNew Voice
asked in Got a Question?
Does Webroot affect Adobe Premiere Pro?

Trying to run Adobe Premiere Pro CS6 which has run on Windows 10 in the past. Now I receive an error message, "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." I have updated my video card drivers and followed recommendations from other Forums but still cannot get the program to run. One of the suggestions I read mentioned blocks by security software. My question is, does Webroot block the running of Adobe Premiere Pro CS6?

763
J
J
johnlanglois
posted in Got a Question?
First keystroke missing under Windows 10

After upgrading to Windows 10, Webroot has begun blocking my first keystroke. It's really annoying for passwords because you can't tell you are missing a letter. It also seems to prevent a link within an email from launching an external instance of a site contained in the email. How do I turn that feature off? Thank you.

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J
New Voice
johnnyborNew Voice
asked in Got a Question?
MD5 Hashmark 32 digit how?

When Whitelisting a program you can put inthe path to the program or folder but how do I obtain the 32 digit MD5 number from a program so I can use that instead?

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Archive121917
New Voice
N
Fresh Face
NoahsMyBroFresh Face
asked in Got a Question?
Trying to embed Group in wsasme.msi using Orca

I need to embed a group association into the wsasme.msi file before providing the installer to a client. I've reviewed the documentation and tried to use Orca.exe to do so, and in my tests the endpoint is always added to the Default Group. I've selected the group I want to specify, then from the Actions menu chose 'Deploy endpoints to this group' in order to obtain the group code. I then tried setting the CMDLINE property in the .msi file to this: "SME,quiet,Group=-nnnnnnnnnnnnnnnnnnn" /qn /l*v %windir%wsa_install_log.txt Trying to make this work, I've tried making the word group lower-case. I've tried removing everything after the quote marks (at the end of the Group code). I've tried using the Group name instead of number. No matter what I try, my test endpoint is always added to the Default Group. My test endpoint is a VM, and after each failed attempt, I am uninstalling WR, deactivating the endpoint in the WR portal, renaming the endpoint, and changing its MAC address, before I re-

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Archive121917
New Voice

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