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We are in the process of installing Webroot on our network. We have some shop PC's that I have it installed on but they are not reporting to the admin console that it is installed. They are not reporting becasue they don't have internet access. What they do have is access to our company exchange servver to have email. So accessing that email server on our local network then opens up the possiblility of them getting something dangerous in an email. What hole do I need to open in my firewall policy so those PC's can report to Webroot's admin console and get policy settings pushed to them?
I have 5 different sites all with the same issue. Hyper-V 2008R2 Guest RDP users start to get a black screen and then get disconnected.(slowly over 15 minutes not all at once) all new RDP connections are rejected as if the server is offline. Local Console goes black/unresponsive - Forced to hard reboot server to gain access again.
Can i create a MSI installation file with both productkey and group name? i know about the command lines but i want one file easy to install for clients that puts them in the right group at ounce. thanks in advance Mattias
Hi there. I've wsa installed on nearly 100 endpoints. I'm experiencing some random issues on some pc's and I've already opened a ticket with the support but in the meantime I'd like to know if other people got into this strange behaviour. Randomly (at the moment only six machines are affected), wsa stops communicating with the cloud console which is showing me "not recently seen". At the endpoint side, wsa seems to be stuck....right click mouse doesen't work (nothing happens), a double click over the icon opens webroot iconized but I cannot enlarge the window. If I click over it, nothing happens. No way to remove it from the endpoint side as I should do it through the web console which is in any case not communicating correctly with the pc. I cannot stop webroot and try to rebuild the WrData folder (as suggested) since I have no menù option available. I have a bunch of pc's with the same operating system and same hardware (same subnet too) so it gets really hard for me to find ou
Hey guys I was hoping someone could possibly help me out. Now I wont lie when I say I'm really liking this stuff, but the only problem IM having is deploying with GPO. It shouldn't be this hard but for some reason its not working at all. I even did a little test and it went like this I put the folder on the root of C of a test server, shared it out like I was supposed to in the youtube vid they have. I put both firefox, AND webroot in there, so both would have the same permissions. I then set the GPOs up the exact same, nothing was different. Then I moved it to the OU where it is going to end up, i did a gpupdate on the server, then on my computer, then logged off and back on. when i logged back on, firefox was there, webroot was not? Why is webroot not installing at all i keep getting the same thing when i do gpresult -r. The following GPOs were not applied because they were filtered out Local Group Policy Filtering: Not Applied (Empty) and like I said b
Hi, is there a way to view all Devices with their monitred processes without going to every PC and open the process viewer? Greetings Timo
i just got my new computer this month and im trying to learn everything about this window 10 do i have to pay for window edge..
We have a potential customer who would like to know what other customers' experiences have been when deploying Webroot SecureAnywhere Endpoint protection in a Windows Server 2012 environment. If anyone has done so, we would love to hear from you. Thanks!
We have a customer who needs the USB Shield disabled at their location. I can't for the life of me find where that is disabled using the SecureAnywhere global policy settings. Or is that not something that can be managed from the web UI
Does anyone have any news regarding a release date (beta or otherwise) for flowscape? I'm really interested in adding it in to my environment, but there isn't much out there aside from the typical marketing fluff. Thanks!
Hello, One of my users is having major slowdowns on his computer while running automated tests with Selenium WebDriver. The problem started recently so it might be caused by a recent update to Webroot? The source of the problem might also be coming from a certain third party browser driver called "Mozilla GeckoDriver", which gets flagged and quarantined by Webroot. After whitelisting the file (I might try whitelisting entire directories if it's recommended), the problem persist. Shutting down Webroot takes the automated tests a few seconds to complete. If Webroot is active, it takes at least 10 minutes to complete and the computer is mostly unresponsive in the meantime. Here's a link to Selenium WebDriver (the third party browser driver is listed after scrolling down a little) : http://www.seleniumhq.org/download/ I'll gladly answer any question you may have to resolve this issue.
This morning I noticed that the WRSA.exe on our terminal server has been spiking about 50% CPU usage. It lasts between 5 - 10 minutes and happens sporadically during the day. The server itself hosts only one program that our sales team uses. The other issue we have been having is that I noticed that the WRSA.exe on our windows 10 computer is creating about 6-8 new remote ports every second. I don't know how long it has been doing this but it is flooding our netstat and TCPView. I am not too familiar with this particular side of the tech world so any advice would be welcomed. EDIT: Forgot to mention that I updated the policy to the administrator endpoint to allow access to the interface, it has been a few days and still gives me the message to have the administrator to allow access. I have tried to refresh configuration but it still shows the message.
