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I am guessing this may be a future request but I thought I would ask if there is a way to create a custom template that would email Admins of Webroot devices that are outdated X amount of days?

Hi, I want to force the installation of the webroot extension by GPO. I have test the Google chrome GPO to install the webroot extension , this function work well . But Webroot extension didn't reconize the Webroot AV installation : The message was : This extension requires Webroot SecureAnywhere PC to be installed and running, please find more information here. the used Chrome GPO was : Configure the list of applications and extensions that are forced to install and  the value was: kjeghcllfecehndceplomkocgfbklffd;https://clients2.google.com/service/update2/crx   What is wrong?   Thx in advance    Philippe  

I have a server that I wish to remove Webroot from. The software has been "fully" uninstalled and the only remnant I can find is the application entry in "Ädd/Remove Programs". I have tried both the Webroot removal tool and the upgrade tool which both run and report success however the entry remains. >> Webroot SecureAnywhere 9.18.44   Any help would be greatly appreciated.

When I sort by "status" or "last seen" in group management with a site that has 50+ endpoints, the sorting only applies on a page-by-page basis. For instance, when I sort by status, an endpoint on the second page that "needs attention" will not show up at the top of the first page, but instead will show up at the top of the second page. The sorting applies to each individual page of 50 and doesn't re-sort the whole group of endpoints and re-order them.   Example screen capture: https://www.useloom.com/share/8a5f015ec1ae45c98c31fead6488bf68

Is there a setting in a policy to allow the client ot manually start a scan via the GUI without setting the policy to unmanaged?

I am new to Webroot. We currently have 30 sites listed in GSM and I want to generate a monthly report that prints each workstation for each site, with totals on machines that have an endpoint and the date that it was installed. I dont want charts, just the  actual workstation names, per site for accounting.    In other words we bill monthly, passing on the cost of the endpoint for each workstation to the customer. This would be like an accounting report. I have played with the reports in the GSM but they all seem to only do charts. Can someone show me how to do this?

The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works".   It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?  

Hi Team,   The "kmsauto" & "Keygen"  crack key is getting removed by the webroot even after we excluded/override in the console, The mentioned exe is used to crak the windows OS and Microsoft office but the webroot is identified and removed it.   After that deactivating the OS and office products and this leads to stop the business applications which is running based on office activations.   Kindly help on this and do the needful.   Thank You

Hi All, i have one customer having pfsense firewall and the customer limiting the internet access from all end-users, with webroot require to allow wildcard addresses on the firewall but unfortunately pfsense not supporting wildcard domain is there any solution to allow the client work with webroot ?   looking for your support 

Hi.  We have recently seen a number of individuals running W10 build 1709 and WSA 19.0.19.43.  File shares have become unusable, resulting in a "folder path not found" error in other W10 clients and even from the host PC itself.  In all cases, we have found that the host PC can see its own shares, but gets that error when opening them.  Other clients get that message when trying to connect to the host, before listing the shares.  All of the affected were being managed by the workstation policy with Identity Shield enabled.   We have found that after uninstalling the WR client from the portal, and restarting the host PC, that all sharing/access issues are resolved.  As yet, we have not reinstalled WRSA on any of the affected machines and all of the affected are being managed by an alternative AV until we can identify what is causing this.  

I'm considering purchasing Webroot for my home network. I have more than 5 devices that would benefit from Webroot, and am trying to decide if I should treat my home network as a small business, or simply buy multiple copies of the home products. I'm currently using a business product from another vendor and am looking to switch.   I'm just wondering what the differences are between the Business Endpoint Protection compared to the Home products. Aside from price and support for Windows Server, are there any other significant differences between the two products in terms of the protection they provide or available features?

hello there,    without webroot enabled on windows 7 internet browsing works 100%.   with webroot enabled we can access pages and sites we type the correct web address for but we cannot perform searches for the same or any other pages.  google shows "err empty response" and IE shoes "page cannot be displayed".   i have looked at filter catagories and as far as i can see there is nothing blocked that should prevent us from reaching the sites we need.   any ideas?

Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default.   I guess I'm not sure exactly what this driver does and whether to check it or not?   Are there any disadvantages to having it checked?    

Hi   We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console.  How do I remove one of these?  One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.

Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan 😨 or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as 😨 E: etc.

I am reconfiguring the plug in in Labtech , the documentation says I have to get the API Access form GSM, inlcuding shows me where I can get the keys.   However in my panel doesnt show up anything like the documentation and I am the admin, do I have to unhiden or what to do to get the right GSM panel

I support a user who was given Webroot to install from HSBC bank. He already had Sophos Endpoint installed.   During the latest sophos update it appears that Webroot took exception to something in the update and alerted the user who instructed Webroot to clean it.   Logs below   Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:36:08 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D182B8)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:40:12 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D91970)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Auto

Hi,   Since release of Windows 10 version 1709, major CPU issues could occour with some clients. Mainly with Internet Explorer and Task Manager. When opening Internet Explorer, the computer simply stops responding. The cursor wont move at first, only after several seconds. Same thing with Task Manager.   I've asked our reseller for help but haven't got any feedback on this issue. Now i'm reaching out here, hoping someone might be aware of the same issue? Many of our customers are experiencing this issue and are forced to uninstall Webroot to use the computer.   I had the same issue on my computer but after reinstallation of Windows it seems fine. Not a fix for our customers though. Reinstallation all the computers would be too much work and not a solution.   Anyone know of a hotfix?   Thanks!

I used terminal via LiveConnect to check the file using "openssl MD5 [filename]" and got an accurate value then cross-referenced with virusttotal.com which determined it was clean.   Are there plans to update whatever command is being used to detect MD5 values on Mac files?

Hello,   One of my clients has Webroot Secure Anywhere Endpoint Protection installed. The site policy also pushes out the Webroot Chrome extension as well. This particular site is trying to get to a website but they cannot because Webroot Chrome Extension blocks the site for possible Phishing. I already added an Override to the SecureAnywhere > Endpoint Protection > Overrides > Web Overrides, but that didn't solve it. I don't want to uninstall or disable it (policy would push it back out anyway), and user doesn't want to use any other browser (her choice/perogative). Is there a way to whitelist or override a site on the Webroot Chrome Extension? 

Hi all,   When I create a new site in my console I choose how many seats it should have but how do I add more seats to an existing site?    

Mac Webroot version installed: 9.0.6.72   Hello All,   Is anyone experiencing the same?  https://forums.adobe.com/thread/2474754   Saw it happpen today on a workstation. Site has multiple Mac machines, cannot have Adobe down in the morning.

I have a computer that will not boot and is displaying the error "File:windowssystem32driverswrkrn.sys" on windows 10 OS. All searches point to an error with WebRoot. How do I fix this issue?

We are deploying Webroot to our clients and have been running into an issue with users unable to login at a certain point. After testing we found it has to do with Webroot being installed on there but we cant figure out what is causing the issue and we've had to remove Webroot. This seems to only be affecting Server 2008 R2 environments. 

I know I can do it from the endpoint using "Refresh configuration", but can I use an agent command to achieve the same thing?   If so, what is it?   Thanks