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hello there,    without webroot enabled on windows 7 internet browsing works 100%.   with webroot enabled we can access pages and sites we type the correct web address for but we cannot perform searches for the same or any other pages.  google shows "err empty response" and IE shoes "page cannot be displayed".   i have looked at filter catagories and as far as i can see there is nothing blocked that should prevent us from reaching the sites we need.   any ideas?

Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default.   I guess I'm not sure exactly what this driver does and whether to check it or not?   Are there any disadvantages to having it checked?    

Hi   We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console.  How do I remove one of these?  One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.

Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan 😨 or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as 😨 E: etc.

I am reconfiguring the plug in in Labtech , the documentation says I have to get the API Access form GSM, inlcuding shows me where I can get the keys.   However in my panel doesnt show up anything like the documentation and I am the admin, do I have to unhiden or what to do to get the right GSM panel

I support a user who was given Webroot to install from HSBC bank. He already had Sophos Endpoint installed.   During the latest sophos update it appears that Webroot took exception to something in the update and alerted the user who instructed Webroot to clean it.   Logs below   Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:36:08 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D182B8)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:40:12 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D91970)... Del

Hi,   Since release of Windows 10 version 1709, major CPU issues could occour with some clients. Mainly with Internet Explorer and Task Manager. When opening Internet Explorer, the computer simply stops responding. The cursor wont move at first, only after several seconds. Same thing with Task Manager.   I've asked our reseller for help but haven't got any feedback on this issue. Now i'm reaching out here, hoping someone might be aware of the same issue? Many of our customers are experiencing this issue and are forced to uninstall Webroot to use the computer.   I had the same issue on my computer but after reinstallation of Windows it seems fine. Not a fix for our customers though. Reinstallation all the computers would be too much work and not a solution.   Anyone know of a hotfix?   Thanks!

I used terminal via LiveConnect to check the file using "openssl MD5 [filename]" and got an accurate value then cross-referenced with virusttotal.com which determined it was clean.   Are there plans to update whatever command is being used to detect MD5 values on Mac files?

Hello,   One of my clients has Webroot Secure Anywhere Endpoint Protection installed. The site policy also pushes out the Webroot Chrome extension as well. This particular site is trying to get to a website but they cannot because Webroot Chrome Extension blocks the site for possible Phishing. I already added an Override to the SecureAnywhere > Endpoint Protection > Overrides > Web Overrides, but that didn't solve it. I don't want to uninstall or disable it (policy would push it back out anyway), and user doesn't want to use any other browser (her choice/perogative). Is there a way to whitelist or override a site on the Webroot Chrome Extension? 

Hi all,   When I create a new site in my console I choose how many seats it should have but how do I add more seats to an existing site?    

Mac Webroot version installed: 9.0.6.72   Hello All,   Is anyone experiencing the same?  https://forums.adobe.com/thread/2474754   Saw it happpen today on a workstation. Site has multiple Mac machines, cannot have Adobe down in the morning.

I have a computer that will not boot and is displaying the error "File:windowssystem32driverswrkrn.sys" on windows 10 OS. All searches point to an error with WebRoot. How do I fix this issue?

We are deploying Webroot to our clients and have been running into an issue with users unable to login at a certain point. After testing we found it has to do with Webroot being installed on there but we cant figure out what is causing the issue and we've had to remove Webroot. This seems to only be affecting Server 2008 R2 environments. 

I know I can do it from the endpoint using "Refresh configuration", but can I use an agent command to achieve the same thing?   If so, what is it?   Thanks

The last few times I've tried to post a new message or reply to someone, I get the error "Correct the highlighted errors and try again", and below the editor box it'll say something like "The message body contains }, which is not permitted in this community.  Please remove this content before sending your post".  This seems to happen for random, innocuous bits of punctuation, and sometimes for characters that aren't even there.  I've tried it in the latest versions of Firefox and Chrome.  Anyone know if there's a workaround or fix for this?   By the way, I tried to provide a screenshot, but when I do it gives me the error "The message body contains 18 -02 -27, which is not permitted in this community. Please remove this content before sending your post."  

I am testing Webroot and going to buy at least 8 licenses for my clients. However, it looks like that Webroot EU doesn't want to work with such small amount of licenses, so they keep being silent when I requested a quote.   While I feel good about Endpoint product, any recommendation where I can buy Webroot business licenses? Can home licenses be used for business, and be managed from GSM?

In May, someone posted that Windows Server 2016 would be supported by WR Endpoint Protection sometime in late summer or earlier.   We are about to install a brand new server with that operating system.  We really don't want to install a downgrade to 2012 just to be able to install antivirus.  Is there an update on that timing?  I assume that we can't run it at all on Windows Server 2016, or does the console just not recognize it as different from 2012?

Hi All I am looking for the best way to remove DWP 5.1.25 via group policy. Anybody done it before? Got any scripts for that? Thanks

I create a global policy, and apply an override to that policy. The current result is that the organization this is all done under (Organization Alpha) has that override listed in the overrides tab and associates it with that policy. However if I go to organization Beta and apply the same policy as default, it does not have the associated overrides listed in its overrides tab. Are they applied but not listed?   Thanks!

We just started installing a bunch of new Dell Win10 Pro PCs and HP Win 10 Pro laptops for an existing customer that is already on WRSA. We are not seeing any of these systems showing the Webroot extension in Chrome. Usually the first time we launch Chrome the user will see a notification about the extension for them to activate. That is not happening and we are not seeing it in the list of extensions in Chrome. This has been working fine on all of their existing Win7 Pro systems. The version of WRSA that was deployed on these new systems is 9.0.18.44. 

Bit of an odd one.  Any new computers that I install 19.43 agent on for the first time then get blocked for remote access on the domain.  Remote desktop still works but for example navigating to C$ doesn't, neither does the internal VNC. This also blocks it from seeing WSUS or from my deployment software (PDQ) being able to deploy to it. Further, it won't remove Webroot from the web panel, almost certainly related to the fact that the admin share can't be accessed.   Any systems that had 18.44 and then updated to 19.43 are fine.

I am trying to deploy Webroot via GPO using the MSI. In order to associate new installations with my key, the instructions are to edit the GUILIC property in the Property table of the MSI using an MSI editor. I open the msi in Orca, go to the table "Property", and then go to the field called "GUILIC" and enter my product key. That field is blank unless filled in. Then, I save the MSI and exit Orca. The problem is, when I run the MSI after closing ORCA, the product key is still blank on Step 2 as though I did not edit the file. Is there something else that needs to be edited?   If I run the MSI from a command line with the product key added on, it seems to work, as the product key is entered when I get to step 2, but that isn't the way I am trying to deploy. So: wsasme.msi [product key] works.  

Hi,   I'm writing some powershell scripts which will run on on our clients servers, these servers run Webroot AV and I need to be able to make API queries to Webroot relevant to that particular client from the script.    To do this, I need to be able to correctly identify the client via obtaining either the webroot keycode, or GSM Site Id programatically from the server where the script is running.    Are these values stored somewhere that can be read by PowerShell?   Thanks

Hi, we have been dealing with few computers, all having the same problems - mouse freezing when starting Firefox. Have been trying all sort of stuff, uninstalling Firefox, removing all extensions, updating Windows, removing Webroot browser extension, installing old versions of Firefox, installing new latest Beta Firefox...but all those at no avail. Still mouse clogging, practically unusable computers. Until one pointed into right direction: try uninstalling Webroot, just for test. And Voila! All is working now, light speed, no problems!   Just for test I installed back Webroot to one of those computers, and immediatelly Firefox become unresponsive. Actually so unresponsive, that I needed to hard-boot into Restore Mode. And I am sure that Browser Extension was NOT active!   What's going on? Any info on this?

We unfortunately have to use Google Chrome on our RDS servers and it seems Chrome regularly likes to run it's own "Software Reporter Tool" which scans for problems in Chrome and at the same time massively slows down our RDS server everytime it runs.   I haven't been able to find a way to remove it globally from Chrome but can I get Webroot to stop it from running? It appears to be just a single .exe file saved in each users roaming appdata. I looked for the MD5 but this seems to be different perhaps for different versions of the tool. So really need to block this file by name "software_reporter_tool.exe"?   Chris