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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

  • 3,844 Topics
  • 18,440 Replies
3844 Topics
D
DrexelLake
asked in Webroot® SecureAnywhere™ - Complete
One Device Shows Expired

I have a 5 device license and just noticed my laptop shows as expired online, but shows active with a current key on my laptop. My other devices all show active. How do I fix this? Hasn't had a scan since 2017. No emails or anything from webroot. My wife's phone also shows as needing attention in the console. Again no email or contact from webroot about this either. What am I paying for?

531
ProTruckDriver
Moderator
5 years ago
G
Fresh Face
gmgodwinFresh Face
posted in Webroot® SecureAnywhere™ - Complete
need to delete old expired console

Webroot is the biggest mess that I have ever encounter for computer security.   Need to delete old expired console, so my new software can be installed    

5417
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New Voice
5 years ago
J
New Voice
jkwebznx9New Voice
asked in Webroot® SecureAnywhere™ - Complete
how to use backup &sync

Instructions on ow to make backup %sync work

1921
Ssherjj
Moderator
5 years ago
D
daveT94
asked in Webroot® SecureAnywhere™ - Complete
Secure anywhere didn't start

After 'temporarily' disabling Webroot to install a printer program, the WR control center did not start. Tried to re start it from the program list, but luck. Tried to re-download but seems like that is taking a real long time Is there a relatively painless way to re activate the program?

6602
dbrisendine
Popular Voice
5 years ago
T
New Member
trudydoNew Member
asked in Webroot® SecureAnywhere™ - Complete
my passwords

My passwords did not move over when I signed into Lastpass, I have tried every thing. I contacted Lastpass and he told me to delete my account and reopen a new one. I did that now my support ticket I cannot access and every thing he told me is gone. Can you please help? I need to get a copy of my passwords and log on information. Thanks for any help you can give me, Trudy

371
LLiddell
5 years ago
Lucian Hodoboc
New Member
Lucian HodobocNew Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot's scan time is really good

Hi. I recently installed the trial version of Webroot Secure Anywhere Complete for testing purposes because I had not used Webroot before. I noticed that the deep scans take less than 4 minutes. That's incredibly fast. I'm impressed by its speed. Are you sure it scans everything? It doesn't seem to find any threats on my PC, which is suspicious. 🤔

1333
NicCrockett
Popular Voice
5 years ago
M
MHnz
asked in Webroot® SecureAnywhere™ - Complete
Mobile device will not show up in account.

I have Webroot SecureAnywhere Complete. My PC is protected through the account and I had an Android mobile device protected through the account. My Android mobile device needed to be replaced, so I had to re-upload the Webroot to the new device (also Android). This was done successfully and everything was fine. Then there was an issue with the new mobile device and it needed to be reset. I reinstalled Webroot on the new device and went to finish activating it, and it told me this could not be completed because the device was already being processed. So I deleted the mobile device from my account, un/re-installed the Webroot app, and reset the password. The app is working fine on the phone now, but my account will not acknowledge the mobile device. I've restarted the phone, and re-logged in to the account multiple times to no avail.

5321
Ssherjj
Moderator
5 years ago
J
Fresh Face
JaylabFresh Face
asked in Webroot® SecureAnywhere™ - Complete
60GB Database files? Just... no.

I started noticing my harddrive space was dropping rather rapidly once Webroot came into my life. After a quick search online I see --multiple-- topics talking about database files that are anywhere from a few gig to several tens of gigs in size. Help me understand why this is? Is this bad garbage collection? Poor programming? The other competing softwares in this domain have a footprint of FAR less than this. My own Webroot which has been installed for about 3 months managed to grow its DB files to a gargantuan 60GB. That is absurd by any metric you measure by. Go to an IT Enterprise manager and attempt to sell this product to a corporation or business where it is writing gigabytes of files onto a local PC on a daily/weekly basis. Why is this still an issue when I see threads dating back years regarding this EXACT problem. This is 100% not OK and I would have never purchased this software if I had known I would have to 'babysit' its Program Data directory.

96814
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New Member
5 years ago
J
Fresh Face
JoeWalkerReadsFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Renewal seems a bit of a ripoff

I just got my renewal notice for my secure anywhere complete, for the price of $70.  The only problem is that there are coupons available, from Webroot itself, for 29.99 for new subscriptions.    WTF happened to the concept of rewarding loyalty?  I went through this same nonsense from my mobile phone company.  I just went through this crap from my mobile phone provider, and my reaction is the same; the competition offers pretty much the same product at a much better price.  Switching is as easy as uninstalling one product and installing another, which is my plan if Webroot doesn't make a reasonable counter offer.   Companies have to EARN loyalty, not demand it.  As soon as I click POST, I'll be removing the auto renew option from my profile.    Get with it, folks.  I'm happy with your product, but not so happy that I will suffer getting ripped off to use it.        

35410
LLiddell
5 years ago
tmitch06905
Popular Voice
tmitch06905Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Password Manager problem

Everything on my computer is working perfectly except for the Webroot Password Manager.  When I attempt to log into it from Chrome or Firefox I get an error message: "An error occurred while attempting to contact the server. Please check your internet connection" When I go to my web console and attempt to access passwords I get this error message: "This site says login failed   reason=ajax error".   I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space. I am able to access all sites on the internet and am networked in to a desktop with no issues.  The only place I am getting this ajax error is when I attempt to access the Webroot password manager. I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019.  Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket?   Any other ideas? Regards, Tom Mitch

33430
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New Member
5 years ago
M
Fresh Face
Mcummings61Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Mobile app for Android SECURITY screen missing some options

Running version 5.5.5.38787, of secure anywhere, wit premier subscription. On a ONEPLUS 6A Android version 9 phone, running OxygenOS vers 1.0.13. Ever since the last update to Secure Anywhere, aster the high battery drain issue., I am missing some menu functionality from the antivirus security screen. There is no menu available to change scan frequency, check for updates and I cannot turn my shields on or off. My renewal is coming up soon, but for the price asked, it's not worth it if the app doesn't work as claimed. I have looked everywhere in the app but these settings are not to be found. My license is current and good. Any suggestions on how I can get all my functionality back?

903
Ssherjj
Moderator
5 years ago
D
Fresh Face
DAFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Question about having 2 accounts.

I have a personal webroot account, that has 260 days left on it. Bought a new computer had the Geek Squad at Best Buy set it up. They installed their webroot which I paid for, it their anyway the two accounts can be merged, or that I can get some kind credit for my personal webroot account?

1093
ProTruckDriver
Moderator
5 years ago
M
moffy
posted in Webroot® SecureAnywhere™ - Complete
cant uninstall apps with trojan

Hi . newbie here. could anyone help please. secure anywhere is telling me I have a trojan on my tablet. It asks do I want to remove it . I click yes, but it just keeps coming back as uninstall UNsuccessful. There are apparantly 4 apps which it affects and the same happens to every one of them . But I cant find any of those 4 apps on my settings/ apps list. bootagent smartcard manager galaxy apps widget settings reciever I have no idea what any of those are , anyway. I just want rid of them.! However . it also affects outlook. I can uninstall that ok , but when i reinstall fresh from play store , the trojan affects it again straight away. Secure anywhere is saying its critical. ...........update : in the last 5 mins , it has now apparantly infected 42 apps including keyboard, camera, my files and a load of others . Any help much appreciated Moffy

553
K
Community Leader
5 years ago
D
Fresh Face
dotcomvaFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Microsoft Office Issue

Anytime Microsoft Office updates, it looses it's association with it's files for instance opening an excel file from the desktop or another folder path. If I disable webroot and run a repair, or before running office update, this does not happen. I noticed someone else having the issue (https://community.webroot.com/webroot-secureanywhere-complete-14/6-hours-with-microsoft-support-to-find-out-webroot-blocks-excel-registry-changes-325731#post325799) but does not seem to be a fix listed. Thanks in advance.

3512
R
5 years ago
K
New Voice
krahlNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Subscription Renewal

Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of.  I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a  reasonable price.    Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying.   I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome

53517
Ssherjj
Moderator
5 years ago
A
amaya.jose
asked in Webroot® SecureAnywhere™ - Complete
Constant connection popups

So I dont know if this has been brought up but my antivirus started constantly asking to allow anything to connect. Open explorer popup. Open netflix popup. Open steam poput etc... etc....Its really annoying. Ive tried changing settings and still does it. Can somebody please help me get rid of this issue. Or is this a bug of some sort. Also added picture of the constant popups.

761
ProTruckDriver
Moderator
5 years ago
K
New Voice
kachNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Account Problem - Error(UCXS511):Your account has been logged out

I can login but when I select a console, I get logged out with this message: Error(UCXS511):Your account has been logged out Is this Webroot or is it just me?

1867
LLiddell
5 years ago
P
Psdweasel
asked in Webroot® SecureAnywhere™ - Complete
Device Maintenance Issue Samsung 7

HI all, Having an issue with Device Maintence on my Samsung 7. Keeps telling me since the newest Verizon/Android update that SecureAnywhere is overloading the system. The phone is draining battery very fast and getting hot on a random 3-4 hour basis. I have done the following: checked for latest updates for both the phone and webroot, and uninstalled and reinstalled webroot. Please let me know if you have a solution.

511
Ssherjj
Moderator
5 years ago
H
New Voice
happyNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Crazy Bizarre Experience accessing Google Play Store Website with Windows 10 PC Running WSA Complete

My Android phone and Android tablet have the bad Webroot v.5.5.4.36995 update. I've been monitoring the situation here in the Community and also at the Google Play Store Webroot Mobile website which I access with my Windows 10 desktop PC. Nothing unusual ever occurred during the many days of the bad update saga. But today at the Webroot Mobile Android Play Store web page accessed with my PC, suddenly without warning or notice of any kind, something caused McAfee Security Scan Plus to be installed on my PC and it automatically ran a security scan!!!!!!!! BIZARRE. I took screenshots and can post them here if necessary to prove my claim. I checked my PC's Windows list of installed software and the McAfee is listed, and the desktop shortcut it installed points to C:\Program Files\McAfee Security Scan\3.11.968 I also examined the Webroot Mobile for Android web page, and there wasn't any mention or link to any McAfee anything. Also, the WSA Complete for Windows running on my PC didn't do

553
TripleHelix
Moderator
5 years ago
D
New Voice
dhMySecureNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Day 4 and my passwords are still missing and WR can't do anything nor LastPass

It's been 4 days since I reported my passwords are missing from the transition from WR/LastPass to the LastPass interface. WR support says they can't help and LastPass won't let you speak with anyone, the only thing you can do is log a ticket. My ticket has said "Pending" for 4 days now. I am speechless. Is there anything anyone can do to help?

507
Baldrick
Gold VIP
5 years ago
J
Fresh Face
jsamp05Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
SecureAnywhere has Stopped pop up on Android

I keep receiving a pop up on my Android phone saying SecureAnywhere has stopped. Phone is an HTC 10 running Android 8.0.0 and SecureAnywhere Mobile Complete. My choices are Open app again or Send feedback. If I choose open app again the pop will come back in about 10 seconds. I've been running Webroot and this phone for a couple of years now and never had a problem. The pop ups started just a couple of days ago. Should I uninstall and reinstall? Thanks in advance for any assistance.

1272
Ssherjj
Moderator
5 years ago
F
New Voice
fidelisNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Troublesome Legacy of an old Password Manager

I have a new KeyCode in operation, but an old KeyCode (now expired) will not go away: the Password Manager from that old KeyCode continues to insist, on the Console: "Your keycode has now expired. To continue accessing Passwords please renew your keycode otherwise your data may be lost." On each computer, on the Webroot settings box, under PassWord Manager, I am told "Password Manager is not Active", when I tell it to "activate" it tries, but Safari intervenes to tell me it does not approve of that one, I should try another Manager. I tried to install LastPass, and did, but I cannot connect it to Webroot, and Webroot continues to insist I need to renew that old expired KeyCode, and I need to activate Password Manager, which Safari blocks. This ought to be merely a bad dream, but I keep waking up and here it still is. Several helpers at Webroot Support tried several things, none have worked so far. I'm waiting on a call from the last helper who was trying to get someone o

372
LLiddell
5 years ago
urbancrow
New Voice
urbancrowNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Secure anywhere for android

This webroot APP is eating my battery alive, is anyone else having this problem ? Galaxy S6 Android version 7.0

441
TripleHelix
Moderator
5 years ago
B
BeckyT
asked in Webroot® SecureAnywhere™ - Complete
yellow warning that scan is out of date - with no fix button

When I scan device, it scans from 1% to done is half a second then reports all is well but yellow warning does not go away.

381
TripleHelix
Moderator
5 years ago
H
New Member
HerbielaceNew Member
asked in Webroot® SecureAnywhere™ - Complete
Battery Consumption

A couple of days ago, "Webroot Secure Anywhere" began chewing up the battery on my Android phone. I depleted my 100% charge down to almost nothing in a couple of hours and my my phone got hot. I look at my battery log and it says that it is that app that is causing it. I uninstalled the app and the battery consumption resumed a normal pattern. After an hour or so I reinstalled the app. For the next hour and a half it was fine, then kicked back in sucking my battery dry. My phone is only a couple of months old. Has anybody else experienced this? Is there a solution??

2033
TripleHelix
Moderator
5 years ago

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