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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

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  • 18,440 Replies
3844 Topics
P
Fresh Face
ptheierlFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot Issues

[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c4cc2cc5-15da-4d90-8608-a6bd3c3e309f.jpg[/img]How do I fix this, I went and downloaded and installed Last Pass, but when I go into My Account, there is nothing for me to do there, I did try to upgrade my software but cant check out free upgrade, I do not need any added years on my subscription, thanks, please help

393
TripleHelix
Moderator
5 years ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Complete
delay on detect new malware

Hi , i find a malware ( ransomware ). scan with my webroot, can not detected . Then upload on virustotal and show 50 AV can detected it . then more than 10 times scan with webroot . but not Effective. i upload file for webroot and submit ticket for webroot support. after 7 hours , webroot team answer me and blocked malware. * Why my webroot can not automatically analyze malware " Suspicious file " ?! * why webroot answer me and blocked malware after long time " 7 hours " ? Regards , Amir Durantash

512
M
Community Expert Advisor
5 years ago
V
Popular Voice
venus60Popular Voice
posted in Webroot® SecureAnywhere™ - Complete
Passwod Issue and password management update

Hello everyone. Every time I Log-In, I get the Error password. Then when when I click forgotten password I reset a new password, aand I can log in to the Forum, but If I Log-Out I can not log In again unless I reset my passord. Also, I can not Log in to the Console to update the changes. Please Help. and It looks like tommarow is the last day, June 25th, Is that True. Please help. Thank you very much.

452
V
Popular Voice
5 years ago
D
New Voice
DarthGarrusNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Yellow alert for an active account?

My webroot PC protection (W10 64) turned on the yellow alert. It says there's a problem in the 'my account' section, but there's nothing wrong there. It confirms that I have an active subscription, good for another 100 and some days. I followed the 'access web console', opened my webroot page and there was nothing wrong there. What is this yellow alert for? Sell me more licenses through terror? :) Please, help! Thanks!

1943
S
New Voice
5 years ago
R
New Voice
richfed
asked in Webroot® SecureAnywhere™ - Complete
Status Notification Screen

Under Settings --->Install Settings there is a check box for "Show a status notification screen on bootup." I have that checked, but I never receive any notifications on bootup from Webroot.

1435
TripleHelix
Moderator
5 years ago
D
Dreamwalkarts4309
posted in Webroot® SecureAnywhere™ - Complete
I'm sharing webroot on two computers I need to set up my own personal password and email

Thank you

1092
Slittle75
Community Guide
5 years ago
D
New Member
DSHNew Member
asked in Webroot® SecureAnywhere™ - Complete
Question re: Webroot Complete

Webroot Security is telling me I need attention with my mobile phone & when I click on how to fix I follow the instructions the color of the notice is orange but my mobile keeps telling me there are no issues detected & that the application is configured for optimal security why does it keep giving me that same alert if my mobile keeps telling me no problems detected & how do I get rid of the alert without clicking on to remove device

1551
Ssherjj
Moderator
5 years ago
D
DrexelLake
asked in Webroot® SecureAnywhere™ - Complete
One Device Shows Expired

I have a 5 device license and just noticed my laptop shows as expired online, but shows active with a current key on my laptop. My other devices all show active. How do I fix this? Hasn't had a scan since 2017. No emails or anything from webroot. My wife's phone also shows as needing attention in the console. Again no email or contact from webroot about this either. What am I paying for?

531
ProTruckDriver
Moderator
5 years ago
G
Fresh Face
gmgodwinFresh Face
posted in Webroot® SecureAnywhere™ - Complete
need to delete old expired console

Webroot is the biggest mess that I have ever encounter for computer security.   Need to delete old expired console, so my new software can be installed    

5377
R
New Voice
5 years ago
J
New Voice
jkwebznx9New Voice
asked in Webroot® SecureAnywhere™ - Complete
how to use backup &sync

Instructions on ow to make backup %sync work

1921
Ssherjj
Moderator
5 years ago
D
daveT94
asked in Webroot® SecureAnywhere™ - Complete
Secure anywhere didn't start

After 'temporarily' disabling Webroot to install a printer program, the WR control center did not start. Tried to re start it from the program list, but luck. Tried to re-download but seems like that is taking a real long time Is there a relatively painless way to re activate the program?

6602
dbrisendine
Popular Voice
5 years ago
T
New Member
trudydoNew Member
asked in Webroot® SecureAnywhere™ - Complete
my passwords

My passwords did not move over when I signed into Lastpass, I have tried every thing. I contacted Lastpass and he told me to delete my account and reopen a new one. I did that now my support ticket I cannot access and every thing he told me is gone. Can you please help? I need to get a copy of my passwords and log on information. Thanks for any help you can give me, Trudy

371
LLiddell
5 years ago
Lucian Hodoboc
New Member
Lucian HodobocNew Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot's scan time is really good

Hi. I recently installed the trial version of Webroot Secure Anywhere Complete for testing purposes because I had not used Webroot before. I noticed that the deep scans take less than 4 minutes. That's incredibly fast. I'm impressed by its speed. Are you sure it scans everything? It doesn't seem to find any threats on my PC, which is suspicious. :thinking:

1333
NicCrockett
Popular Voice
5 years ago
M
MHnz
asked in Webroot® SecureAnywhere™ - Complete
Mobile device will not show up in account.

I have Webroot SecureAnywhere Complete. My PC is protected through the account and I had an Android mobile device protected through the account. My Android mobile device needed to be replaced, so I had to re-upload the Webroot to the new device (also Android). This was done successfully and everything was fine. Then there was an issue with the new mobile device and it needed to be reset. I reinstalled Webroot on the new device and went to finish activating it, and it told me this could not be completed because the device was already being processed. So I deleted the mobile device from my account, un/re-installed the Webroot app, and reset the password. The app is working fine on the phone now, but my account will not acknowledge the mobile device. I've restarted the phone, and re-logged in to the account multiple times to no avail.

5321
Ssherjj
Moderator
5 years ago
J
Fresh Face
JaylabFresh Face
asked in Webroot® SecureAnywhere™ - Complete
60GB Database files? Just... no.

I started noticing my harddrive space was dropping rather rapidly once Webroot came into my life. After a quick search online I see --multiple-- topics talking about database files that are anywhere from a few gig to several tens of gigs in size. Help me understand why this is? Is this bad garbage collection? Poor programming? The other competing softwares in this domain have a footprint of FAR less than this. My own Webroot which has been installed for about 3 months managed to grow its DB files to a gargantuan 60GB. That is absurd by any metric you measure by. Go to an IT Enterprise manager and attempt to sell this product to a corporation or business where it is writing gigabytes of files onto a local PC on a daily/weekly basis. Why is this still an issue when I see threads dating back years regarding this EXACT problem. This is 100% not OK and I would have never purchased this software if I had known I would have to 'babysit' its Program Data directory.

96314
B
New Member
5 years ago
J
Fresh Face
JoeWalkerReadsFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Renewal seems a bit of a ripoff

I just got my renewal notice for my secure anywhere complete, for the price of $70.  The only problem is that there are coupons available, from Webroot itself, for 29.99 for new subscriptions.    WTF happened to the concept of rewarding loyalty?  I went through this same nonsense from my mobile phone company.  I just went through this crap from my mobile phone provider, and my reaction is the same; the competition offers pretty much the same product at a much better price.  Switching is as easy as uninstalling one product and installing another, which is my plan if Webroot doesn't make a reasonable counter offer.   Companies have to EARN loyalty, not demand it.  As soon as I click POST, I'll be removing the auto renew option from my profile.    Get with it, folks.  I'm happy with your product, but not so happy that I will suffer getting ripped off to use it.        

35410
LLiddell
5 years ago
tmitch06905
Popular Voice
tmitch06905Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Password Manager problem

Everything on my computer is working perfectly except for the Webroot Password Manager.  When I attempt to log into it from Chrome or Firefox I get an error message: "An error occurred while attempting to contact the server. Please check your internet connection" When I go to my web console and attempt to access passwords I get this error message: "This site says login failed   reason=ajax error".   I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space. I am able to access all sites on the internet and am networked in to a desktop with no issues.  The only place I am getting this ajax error is when I attempt to access the Webroot password manager. I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019.  Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket?   Any other ideas? Regards, Tom Mitch

33330
S
New Member
5 years ago
M
Fresh Face
Mcummings61Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Mobile app for Android SECURITY screen missing some options

Running version 5.5.5.38787, of secure anywhere, wit premier subscription. On a ONEPLUS 6A Android version 9 phone, running OxygenOS vers 1.0.13. Ever since the last update to Secure Anywhere, aster the high battery drain issue., I am missing some menu functionality from the antivirus security screen. There is no menu available to change scan frequency, check for updates and I cannot turn my shields on or off. My renewal is coming up soon, but for the price asked, it's not worth it if the app doesn't work as claimed. I have looked everywhere in the app but these settings are not to be found. My license is current and good. Any suggestions on how I can get all my functionality back?

903
Ssherjj
Moderator
5 years ago
D
Fresh Face
dotcomvaFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Microsoft Office Issue

Anytime Microsoft Office updates, it looses it's association with it's files for instance opening an excel file from the desktop or another folder path. If I disable webroot and run a repair, or before running office update, this does not happen. I noticed someone else having the issue ([url=https://community.webroot.com/webroot-secureanywhere-complete-14/6-hours-with-microsoft-support-to-find-out-webroot-blocks-excel-registry-changes-325731#post325799]https://community.webroot.com/webroot-secureanywhere-complete-14/6-hours-with-microsoft-support-to-find-out-webroot-blocks-excel-registry-changes-325731#post325799[/url]) but does not seem to be a fix listed. Thanks in advance.

3512
R
5 years ago
D
Fresh Face
DAFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Question about having 2 accounts.

I have a personal webroot account, that has 260 days left on it. Bought a new computer had the Geek Squad at Best Buy set it up. They installed their webroot which I paid for, it their anyway the two accounts can be merged, or that I can get some kind credit for my personal webroot account?

1083
ProTruckDriver
Moderator
5 years ago
M
moffy
posted in Webroot® SecureAnywhere™ - Complete
cant uninstall apps with trojan

Hi . newbie here. could anyone help please. secure anywhere is telling me I have a trojan on my tablet. It asks do I want to remove it . I click yes, but it just keeps coming back as uninstall UNsuccessful. There are apparantly 4 apps which it affects and the same happens to every one of them . But I cant find any of those 4 apps on my settings/ apps list. bootagent smartcard manager galaxy apps widget settings reciever I have no idea what any of those are , anyway. I just want rid of them.! However . it also affects outlook. I can uninstall that ok , but when i reinstall fresh from play store , the trojan affects it again straight away. Secure anywhere is saying its critical. ...........update : in the last 5 mins , it has now apparantly infected 42 apps including keyboard, camera, my files and a load of others . Any help much appreciated Moffy

553
K
Community Leader
5 years ago
K
New Voice
krahlNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Subscription Renewal

Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of.  I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a  reasonable price.    Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying.   I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome

53417
Ssherjj
Moderator
5 years ago
A
amaya.jose
asked in Webroot® SecureAnywhere™ - Complete
Constant connection popups

So I dont know if this has been brought up but my antivirus started constantly asking to allow anything to connect. Open explorer popup. Open netflix popup. Open steam poput etc... etc....Its really annoying. Ive tried changing settings and still does it. Can somebody please help me get rid of this issue. Or is this a bug of some sort. Also added picture of the constant popups.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c2bb8912-8166-4576-a7b4-a79072e5f447.jpg[/img]

761
ProTruckDriver
Moderator
5 years ago
K
New Voice
kachNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Account Problem - Error(UCXS511):Your account has been logged out

I can login but when I select a console, I get logged out with this message: Error(UCXS511):Your account has been logged out Is this Webroot or is it just me?

1867
LLiddell
5 years ago
D
New Voice
dhMySecureNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Day 4 and my passwords are still missing and WR can't do anything nor LastPass

It's been 4 days since I reported my passwords are missing from the transition from WR/LastPass to the LastPass interface. WR support says they can't help and LastPass won't let you speak with anyone, the only thing you can do is log a ticket. My ticket has said "Pending" for 4 days now. I am speechless. Is there anything anyone can do to help?

507
Baldrick
Gold VIP
5 years ago

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