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I keep getting this error message and this is after a fresh reformat + reinstall of Windows 7. I can't find the picture of the error message either.  I'll keep looking.  It may be a virus in the bios preventing webroot from installing since this is a fresh install of windows 7 with hard drive reformat.  

I have an authentication code which I have used before. When asking for the code I am getting the dialog below. When I enter the whole code it says its invalid. Googling seems to imply I should be getting asked for specific letters/numbers, eg, enter SECOND… FOURTH letter. What can I do, I have tried 2 browser, chrome and firefox and both with same results 

When Webroot was checking my computer, I received a call from someone who identified with Webroot and said my computer was corrupted and I needed to add a firewall which I agreed. Now that I have received a bill for $799.99 from Crown Technologies from Richardson, Texas, I beginning to think that I have been scammed. Has anyone else had this experience?

I use a Webroot Internet Security Plus subscription that comes with a LastPass account. With all the negative media reports, reviews and opinions being thrown around in the social media circles, I was wondering if fellow Webroot community members who are all using Webroot ( I assume) for their internet security, would still recommend using LastPass as the primary password manager as it comes together with the Webroot subscription.  sm-d 

I am facing internet security problems as I am using WordPress CMS. Now what should be the security measure to take to protect my website from attackers. 

I just discovered that Facebook app on my android phone was tracking my activity on the LastPass app.I find unacceptable that a company that provides security services allows an information hog like Facebook to intrude in something  so sensitive. We pay for a service to keep our information private and secure, not to be used and sold. I cannot trust Webroot or Lastpass anymore, I had the software less than a month, how do I get a refund?

Hi All,Have just started a new business and my business website has been live for around 5 weeks now. I am still getting the yellow esc mark next to my site on Google. I am not very good with IT. Wondering if someone can explain how i go about getting the green tick? TIA - Mike

Webroot no longer shows a green checkmark by websites to indicate which websites are safe in the browser. How can I get that fearure back?

If I livein Central Texas, why does my location show the mexico flag on the map?… I have it on auto location?

So many issues! Buttons in the desktop dashboard panel stops working randomly, namely the 'Learn more', 'Get started ' and also the button that allows you to submit a suspicious URL for analysis.  And the mobile app is even worse because it just zaps out the batter life of the device. I'm using the latest version of the mobile app and my phone is Pixel 4a (4g)  It takes forever to connect with someone when you can their support number plus since I am outside of the USA, it's very costly too. 

My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me? 

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox?  How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked?  If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or restricted? What happens to the files that are effected by the malicious file/code before s

Hey Guys, I have done some Carbonite Certification. Can you please guide - how to add Certification Points to Luminaries Program?

I found out that these apps may contain issues. But a friend of mine tried this. Is it like going on an exciting adventure to download Stick War Legacy from a website instead of the Play Store, or could it be risky and cause problems for your device's security? How can you make sure to install the game safely and avoid any potential issues on the internet? Any experiences? please share

Hello,When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?ThanksKeven

This morning I see that my keycode was automatically upgraded. When did this happen? Is there a way I can find out?

so a few days ago my webroot was just fine until it tagged thisC:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Overlay\EOSOverlayRenderer-Win32-Shipping.exetwice as a virus then it started using up my memory at an exponential rate till it used up all my memory at 10,000 mb at its peak then quieted down to about 50% of my memory at 3,900 mb and has sat at that for 2-3 days now limiting what i can play and causing lag now and then

Hi, Ever since the old console is not accessible to new/renewed licenses, all the KB’s I found about this are referring to the old (and beloved) console, where we had the “Deactivate” button.The issue I’m facing now is that a device is still showing attached to the license key, but I don’t know how to deactivate it. If I uninstall, will it deactivate? But what if I can’t uninstall as this device has issues booting the OS (hard drive crashed). What can I do?So to summarize the questions for the HOME version of Webroot:When I uninstall a device from the device itself (Windows/macOS) → does it deactivate and reclaim the license also in the console? How can I deactivate and reclaim the license if a device is not bootable anymore ?Thanks,Idan.

Hello I seem to be either an idiot or simply am technologically illiterate, but what I want to know is there a way to remove devices from my webroot account without the management console or contacting support? I know, seems impossible, but all I want to know is if its safe to install webroot secureanywhere on my 2 Windows partitions or is there something I have to do before I can. I currently do not have access to the Windows Installations that had webroot installed and had to reinstall both Windows Operating Systems due to problems with the boot loader but that also removed my ability to uninstall webroot before handif there is a way please let me know. if I am just an idiot or technically illiterate please tell me (Please don’t).Regards,Kevin M.

webroot pop-up Notification: “This file is trying to connect to the internet and is not trusted - Help! 

2 points - 1)  Renewed my SecureAnyWhere subscription on 4/19/23, icon notice - Subscription expiring soon?  2)  How do I get my Authentication Code, if I can't get pass User Name and Password?

So, the 5 billionth search scam popped up on my phone. This is fine, I just closed out of it, as I did when I had gotten it on my computer before. There was a difference, however. On the computer, I had clicked a website that redirected me there. On my phone, I was looking up the meaning of a word, and without clicking anything, was suddenly redirected there. How did that happen?

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed? 

I have no idea how to resolve these issues. system analyser results show that I have low graphics RAM, my private information is stored in system cookies and there are available updates I haven't installed.Any help would be grreatly appreciated