Got a Question?

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox?  How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked?  If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or

Hey Guys, I have done some Carbonite Certification. Can you please guide - how to add Certification Points to Luminaries Program?

I found out that these apps may contain issues. But a friend of mine tried this. Is it like going on an exciting adventure to download Stick War Legacy from a website instead of the Play Store, or could it be risky and cause problems for your device's security? How can you make sure to install the game safely and avoid any potential issues on the internet? Any experiences? please share

Hello,When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?ThanksKeven

This morning I see that my keycode was automatically upgraded. When did this happen? Is there a way I can find out?

so a few days ago my webroot was just fine until it tagged thisC:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Overlay\EOSOverlayRenderer-Win32-Shipping.exetwice as a virus then it started using up my memory at an exponential rate till it used up all my memory at 10,000 mb at its peak then quieted down to about 50% of my memory at 3,900 mb and has sat at that for 2-3 days now limiting what i can play and causing lag now and then

Hi, Ever since the old console is not accessible to new/renewed licenses, all the KB’s I found about this are referring to the old (and beloved) console, where we had the “Deactivate” button.The issue I’m facing now is that a device is still showing attached to the license key, but I don’t know how to deactivate it. If I uninstall, will it deactivate? But what if I can’t uninstall as this device has issues booting the OS (hard drive crashed). What can I do?So to summarize the questions for the HOME version of Webroot:When I uninstall a device from the device itself (Windows/macOS) → does it deactivate and reclaim the license also in the console? How can I deactivate and reclaim the license if a device is not bootable anymore ?Thanks,Idan.

Hello I seem to be either an idiot or simply am technologically illiterate, but what I want to know is there a way to remove devices from my webroot account without the management console or contacting support? I know, seems impossible, but all I want to know is if its safe to install webroot secureanywhere on my 2 Windows partitions or is there something I have to do before I can. I currently do not have access to the Windows Installations that had webroot installed and had to reinstall both Windows Operating Systems due to problems with the boot loader but that also removed my ability to uninstall webroot before handif there is a way please let me know. if I am just an idiot or technically illiterate please tell me (Please don’t).Regards,Kevin M.

webroot pop-up Notification: “This file is trying to connect to the internet and is not trusted - Help! 

2 points - 1)  Renewed my SecureAnyWhere subscription on 4/19/23, icon notice - Subscription expiring soon?  2)  How do I get my Authentication Code, if I can't get pass User Name and Password?

So, the 5 billionth search scam popped up on my phone. This is fine, I just closed out of it, as I did when I had gotten it on my computer before. There was a difference, however. On the computer, I had clicked a website that redirected me there. On my phone, I was looking up the meaning of a word, and without clicking anything, was suddenly redirected there. How did that happen?

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed? 

I have no idea how to resolve these issues. system analyser results show that I have low graphics RAM, my private information is stored in system cookies and there are available updates I haven't installed.Any help would be grreatly appreciated

we bought a new copy of webroot for a laptop and want to update the desktop with the new software. However, the old copy of webroot (purchased about 2 years ago) wants to renew the existing copy.  

Hello, Webroot Community.I run Webroot utilities every morning in order to keep things clean on my Windows 10 (Dell) desktop PC.I click on the Save Report button, which saves the report on my desktop.  I’d like to configure Webroot to place the report file into a folder which I specify.  Please offer suggestions.  Thanks.

I’m dealing with a domestic abuse case with a cybersecurity architect and just found out he’s been living a double life with another woman for the last 4 years. He has always threatened he can get into my cameras at home, phones, and monitor me via my Wi-Fi. I’ve also found suspicious apps installed on devices like my fire tv and phone, and was wondering if anyone could help me prove his actions and trace them even if he has access to many cybersecurity resources and IP masking apps. 

Any help would be very much appreciated.I inherited support of a server that has webroot secureanywhere running on it.  I am unable to install SQL Server because of a registry conflict with webroot secureanywhere, but I have no ability to uninstall webroot secureanywhere. Webroot does not appear anywhere in the uninstall list under control panel There is no WRSA.exe file anywhere on the computer The only files I have are under webroot\core and the uninstall option did not work with any of those Webroot secure anywhere appears 4 times in the task manager including WRSkyClient and WRCoreService.  If I try to end the task it does not end. ​​​​​​Is there any for of stand alone uninstaller or any other way to remove webroot from my system?

I’ve had WR Complete installed on 3 laptops for the past year and each is set to expire in 4 days.  I just bought a “download” renewal subscription that I thought would provide a new keycode.  Instead it only provides a link to the wsinstall.exe installation app which, when clicked on, only opens my currently-installed Webroot app..How do I find my new keycode?Thanks,     

How can I tell if an email is safe before I open it?

Why will my computer not download latest downloads?

In Google and Microsoft search my website madisoncapital.com has the caution symbol and the message “This site may contain content that could affect your online security”  Not sure what is causing this. What do I need to do to receive the Trustworthy symbol? Thank you.

I received an email with an attachment but I don’t recognize the sender.  Is there a way to check the attachment without opening it to see if it is safe? 

Hi Everyone, I’m little confused about that the file directory of my WordPress website. I mean when I'm trying to edit any file, then the action will be not successfully done. How to solve??

My McAfee is about to expire and I have Webroot.  Will that be enough security for my PC?