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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

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2078 Topics
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New Voice
WeppenaarNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Windows popup without a visible source

I got this popup below right after starting my pc, before starting any programs. It doesn't say what app this concerns, and I haven't installed any new apps. Is this related to the Windows store, or should I be concerned about malware? The popup has only appeared once, it didn't reappear when I restarted my pc.

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TripleHelix
Moderator
P
Fresh Face
PantherPCFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Suspicious Script Detected Windows 10

Our webroot Secure Anywhere on an HP laptop running Windows 10 22H2 displays a warning message either upon restart or sometimes during normal operation of the laptop. Running a scan turns the icon Green. Here is the information as listed in the scan log. Does anyone have more information about this suspicious script detection and what should be the remediation I should perform to remove this from the laptop? Suspicious script detected (rt): script file name: <unknown>, c-ref: 1817920AF7D9B8AF25E060E7862F5AFBAA014891701AE63D7D567A27E0E2D7AE, h-ref: 126, h-enabled: yes, h-type: PS/IEXObfuscated.E, h-id: 58c1d409-8750-4bee-96e9-6b4a8ac63c76, s-consulted: yes, s-advice: 3(0)Wed 2023-05-24 16:21:38.0373 File blocked in realtime: C:\windows\sysnative\WindowsPowerShell\v1.0\powershell.exe [UniqueID: 00000000, MD5: (null), Size: 0 bytes]

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P
Fresh Face
S
New Voice
SkyeMoNew Voice
asked in Webroot® SecureAnywhere™ - Complete
I can't access my account or my app. No email support anymore?

My Key Code no longer works My username and password no longer work to log into my account on the web or when trying to open the app. In fact, the app no longer opens and requests my key code and then rejects it. I tried to make a new account and I get a error message that the page doesn’t exist. My mobile app works and correctly verifies that my account is paid through spring of 2024. There seems to be no way to send an email request for support to Webroot/Carbonite and the knowledge base is of no help. BTW, I paused my VPN through these steps to no avail. My app is Webroot SecureAnywhere - Complete Anyone out there that can provide guidance? Thank you in advance, Shiah

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TripleHelix
Moderator
D
New Member
ddolchNew Member
posted in Webroot® SecureAnywhere™ - Complete
Webroot Total Security on android phone

The Total Security Complete App for my android phone is extremely difficult to manipulate and understand. It does not work anything like the Microsoft version. Not only does it look entirely different, but I cannot even figure out when the security expires. The old app which was somewhat different than the Microsoft version was much easier than the current app to navigate and fine information. With the new app you must add additional basic coverage such as password manager by totally resigning into that coverage although a basic coverage with the Total Security package. I ask why the change to the new app when the old one worked so much better and was easier to navigate. Please review and advise if this situation can be addressed.

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C
New Member
C
Fresh Face
CompSuperACFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Training videos not playing when Webroot is installed, need to whitelist url

I have a user who called in saying whenever they tried to play a video on a training site it wouldn’t play (they could skip ahead throughout the video but the play functionality appeared to be suspended), I fired up this page on a non Webroot computer and the video played just fine, after the uninstall process completed on the user’s computer they were able to play the videos. How do I whitelist this site for this customer?

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C
Fresh Face
A
New Voice
AlasdairNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Irritation from Webroot marketing

I opened SecureAnywhere this evening to find that the usual cheerful green color of the app had turned into a sort of diarrhea brown. The app is giving me a dire warning that if my webroot expires then I will not be protected from all the ills of the world. It tells me my subscription runs out in 27 days. That's almost a month before I need to pay. It urges me to "Renew now to extend your protection period." Why? Do the marketing people think that subscribers are stupid enough to give them money a month before it's due? I don't mind a gentle reminder, say a week before payment is due. But this rather juvenile and thoroughly obvious attempt to scare me into paying early is, frankly, plain irritating. Just stop it. Everybody agree?

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MrPete
New Voice
J
Fresh Face
John LeahyFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot False Positive For Vypr VPN?

A Webroot Scan said I had Malware in VyprVPN, so I eliminated it: turns out it was a False Positive, now, I can’t Re-Install VyprVPN, it keeps Crashing, I tried to enter Exclusions but I don’t know how and I NEED my VPN back! Is there a Fix for this?

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J
Fresh Face
R
rpmcq57
posted in Webroot® SecureAnywhere™ - Complete
Task manager says 32 bit ver. Should it be 64 bit.

I have a Surface Pro 3 running Windows 10. I installed Webroot SecureAnyWhere, version says 9.0.8.80. Task Manager says Webroot is running in 32 bit mode. Did I do something wrong?

13968
ProTruckDriver
Moderator
J
New Member
jkdollNew Member
asked in Webroot® SecureAnywhere™ - Complete
two accounts?

HI, this MAY be a redundant question, though it is not exactly what I have yet read here. A month ago webroot sent me reminders that my account was to expire. I renewed it alnd paid. A week later I got a reminder from BestBuy it was to renew with my TotalTech membership. I called, and though I resolved it, but got a notice it renewed through BB. May I assume I will only pay the one time? Or must I wait to see if it shows up on an imy credit card statement (which I will likely not do because I have a crappy memory)) Thanks, Jenni

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ProTruckDriver
Moderator
S
New Member
sasz11New Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot said I was infected, but scan found nothing

On windows, my Webroot tray icon recently showed an exclamation point, indicating I was infected. When I ran a scan, however, it came up empty. Similarly, when I tried to follow these instructions to save a threat log, the application told me the threat log was empty. The icon also no longer indicates there is any threat or infection. Is this something I need to worry about? Should I assume that my system is fine, or are there steps I should take? Thank you in advance.

2221
TripleHelix
Moderator
What's Happened to Webroot
New Voice
What's Happened to WebrootNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Seriosly Disappointed

Hello All, So, received VERY troubling news from Webroot Support and I could really use some guidance here. For the past 8 or 9 years I’ve been a webroot customer. The very first time I renewed I added a new keycode to my account, only find out that I lost all remaing days, and had to start all over setting up Backup. Come to find out that Webroot doesn’t work like most software and that I had actually replaced my account, not renewed it. So, every year since then I have purchased a new keycode and then asked support to add the time to my account, thus avoiding any hassles or lost days. Well, Webroot has informed that they won’t do that anymore… From Support… Unfortunately, we are unable to combine subscriptions in this manner. We would be able to do the reverse, however, and add the remaining days from your existing subscription. This should not cause any issues as far as your LastPass subscription goes, as you will just need to add the new keycode to your Carbonite + Webroot manageme

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What's Happened to Webroot
New Voice
R
New Member
RossirhanNew Member
asked in Webroot® SecureAnywhere™ - Complete
Unable to update keycode

I renewed my subscription, but I am unable to update the key code on my tablet.

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TylerM
Administrator
J
New Voice
joshtsNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Receive Notifications WebAdvisor viruses found; Nortor 5 viruses found; Trojan.win32.generic detected

Windows 10 installed I have installed Webroot: Secure Anywhere ce 22.2 After I clicked on a link to view a movie I have been receiving these message; notifications. Receiving notifications your computer is infected anti-virus updated required. Notifications received: Windows WebAdvisor: viruses found 5, your computer is infected by viruses. Click here to renew anti-virus; 12:27 pm qwwnvw.smarteye.com ------ McAfee critical virus alert, click here to renew antivirus; 1:24 & 1:25 pm qwwnvw.smarteye.com ------- Trojan.win32.generic detected.; ---- Norton Anti-virus message: your windows 10 is infected with 5 viruses time 12:20 pm & 12:27 pm qwwnvw.smarteye.com ----- Checked startups nothing found; checked add-ons could not find Web Advisor; Checked extensions could not find Web Advisor Checked control panel for could not find McAfee; If I turn off notifications, I do not receive ant notices. Ran Webroot did not find any virsuses.

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J
New Voice
L
New Voice
LongboardNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Mgt. Console issue

I was checking my Mgt Console : (W10) Secure Anywhere CE 21.4 and noticed several devices were doubled/tripled up: See image #1,2,3 #7,8 #9,10 #11,12 What is happening? What have I done wrong ?? Any advice plz, thx Longboard

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L
New Voice
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Webroot Popup Message

Hello Everyone. I am getting this new Pop Up message o my computer. Would you please let me know what i need to do, also, how can i disable it. Thanks. Also, How is Baldrick doing.

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russell.harris
Popular Voice
P
New Member
ProFusionNew Member
asked in Webroot® SecureAnywhere™ - Complete
How to add a New Product keycode on Management Console

Hi, I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!! Any ideas how to add a new keycode in the same console? Thank you all in advance!

4287
TripleHelix
Moderator
G
New Member
gluefingersNew Member
asked in Webroot® SecureAnywhere™ - Complete
new Webroot App screwed up everything

Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto ~ Removed Private Information, Phone Number ~ PTD

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TripleHelix
Moderator
C
Fresh Face
CoasterFresh Face
asked in Webroot® SecureAnywhere™ - Complete
What is going on with Webroot?

Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.

1571
TripleHelix
Moderator
J
New Member
janflorijnNew Member
asked in Webroot® SecureAnywhere™ - Complete
How to solve Handle-leak explorer.exe and other

Hi all, The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools. Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn

6171
TripleHelix
Moderator
T
New Member
TiredMessNew Member
asked in Webroot® SecureAnywhere™ - Complete
scans disabled and last scan date changing

Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically. And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning. Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration. It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two) The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans. Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn i

1951
TripleHelix
Moderator
cmc_jason
New Member
cmc_jasonNew Member
posted in Webroot® SecureAnywhere™ - Complete
Help please...My ports are blocked and I don't know how to unblock them

Hey everyone, I am new to this community and I would just like to say hello and thank you in advance for any help. So here is the issue that I am having….. It seems as though webroot firewall, etc. is somehow blocking ALL smtp ports from my device. I have tried to look at some of these older articles about looking up the causes. Unfortunately I am not that tech savvy so I need a step by step list to follow. For example if I am trying to unblock port 25 or 465, etc. what do I look for in the active processes list to allow me to do such that. Again thank you very much in advance, Jason Conway

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MajorHavoc
Bronze VIP
Y
Fresh Face
ydn10Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Trojan not detected in Webroot... Please help, how do I remove this?

Hi, I'm not sure how this happened but a trojan has appeared on my computer. I have webroot already installed and even with this popup that appeared webroot didn't detect this trojan. I've downloaded the Microsoft safety scanner and ran a test, it removed a different issue: "VirTool:Win32/DefenderTamperingRestore". However, the popup below is still there: This is a screenshot of my webroot scan, it didn’t detect the trojan: Please may I ask what I should do? Kind regards, Ydn10

9344
TripleHelix
Moderator
chatilingus
New Voice
chatilingusNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Backup

just a coupla things...people have no idea what back up means. it's not their fault. i submit if you ever tried using Micosoft's back-up for a system backup..fugetabout it. that leaves purchasing some software that is just as cryptic as Microsoft's. If you subscribe to a securtiy program online..you might have some "complimentary" backup software albeit so proprietary that should a catastrophic event occur, the software is virtually useless. most of the units now have all that stuff on a partition...but if you lose the drive...that partition is about as usefull as **bleep** on a bull. There is no sense, other than the commercial greed, for keeping people so destitute in backing up their systems with simple, easy to use, back up software, and it ought to be FREE. why can't some company be a big ole fan on the people who buy their product and offer a damned universal backup product? Lose your hard drive?> Got your dvd's, cd's that you made with XYZ brand's backup utility....no worries...

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ProTruckDriver
Moderator
E
New Member
ericcNew Member
posted in Webroot® SecureAnywhere™ - Complete
confirming a successful back up or sync

how can i confirm that a back up and a sync was successful ??

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E
New Member
S
New Member
SGBELVERTANew Member
asked in Webroot® SecureAnywhere™ - Complete
Back-up folders

Previous answer to the same question is 5 years old. It says to click on the “gear” icon to open and add a folder. I have no gear icon on my screen. Please provide new instructions so I can back-up entire folders, not just individual files. Thanks.

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TripleHelix
Moderator

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