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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

  • 3,844 Topics
  • 18,440 Replies
3844 Topics
R
New Member
rjabrahamNew Member
asked in Webroot® SecureAnywhere™ - Complete
WRDll.x86.dll and Microsoft Visual Studio issue

I am developing Visual Studio C# applications. When I rebuild the projectand run it in debug mode, the debugger will not step into the project because it’s trying to load WRDll.x86.dll symbols.If I run the project without debugging, it runs fine.  And if I wait a period of time , I can run the project in debugger mode, but as soon as I recompile the project, it gives me the message that it’s trying to load WRDLL.x86.dll and won’t step into the debugger.It’s as if Webroot detects the project as a new executable and won’t run it in the debugger, but then after a period of time (30 minutes or an hour) it allows it to run in the debugger.Or it is as if there’s a background process in WebRoot that hangs, and causes Visual Studio debugger to not work, and when the process terminates or get recycled, then Visual Studio works.Any idea how to fix this strange problem?I’m using Visual Studio 2013, Update 4

8831
TripleHelix
Moderator
3 years ago
K
Community Leader
Kev914Community Leader
asked in Webroot® SecureAnywhere™ - Complete
What happened to LastPass on Chrome?

Webroot LastPass on chrome has been working for a long time and then today I noticed that the icon was missing. I thought it was hidden, but when I go to extensions the only webroot extension I see if the webroot filtering. Did it get removed for some reason? I know I didn’t remove it.And if I have to reinstall it, how do I do it? I find instructions on how to set LastPass up but absolutely no instructions on how to add it to the different browsers... unless I’m just missing it.I went to the Chrome Playstore and I can find LastPass, but no Webroot LassPass. Do I use the one called LastPass only or is there another one that I am suppose to use? And how do it find it in the PlayStore? Or where am I suppose to go to get it?Thanks. 

4663
K
Community Leader
4 years ago
G
goaliemike99
asked in Webroot® SecureAnywhere™ - Complete
How do I add a computer to my existing webroot subscription, if my new computer does not use a disc?

I just got a new pc laptop. I cannot put the software in via disc. How can I add my existing protection to this pc?

28625
P
New Voice
4 years ago
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Malwarebytes and Webroot complete

Hello Everyone. I have the Webroot Complete for many years. My freind told me Malwarebytes Premium is a good products to scan for Malaware. I recentley purchased Malawarebytes Premium. I have a question please: Since I have the Webroot Complete, Is it ok to have the Malawarebytes Premium ? I have already purchased It, and I did the scanned and It did found one issue after Quarentine i deleted It. please let me know waht to do Thank you very much

199010
Virtualpb
Popular Voice
4 years ago
F
New Member
FortKnox42New Member
posted in Webroot® SecureAnywhere™ - Complete
"Windows Defender and Webroot SecureAnywhere are both turned off." NO THEY'RE NOT!

1st off, I'm not sure that I'm using SecureAnywhere *Complete*... I'm using the SecureAnywhere that's provided free to Ally bank customers and I only know that it's SecureAnywhere, that's it.  (Side note: that would be an excellent piece of information to add to the GUI)   Anywho, for the last few weeks Windows 10 has been popping up this message in the corner of my screen: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23928i3754F83F0B5D40DD.png[/img]   Ummm... no it's not.  At least, I know for a fact that Webroot SecureAnywhere is running... it auto-scans twice a day and I just manually scanned.  So FYI Webroot, Windows 10 is dumb, good luck figuring out how to convince Windows that you actually ARE running.  It would be nice to not continually be warned that you're turned off when in fact you're not.  Please let me know if I can help investigate this further.  

9524
D
New Member
4 years ago
J
Fresh Face
jonkjonFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Support Website takes me in circles

Trying to access a message from webroot support but the link just takes me to a login for my account where there is no new message. The password and email sent in the original link from support doesn’t work. No way to access the new information without opening a new ticket. Why the original ticket was closed, I have no idea.Frustrating to have an answer from support after 4 days of waiting and you cannot access it!

2582
J
Fresh Face
4 years ago
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Deactivating from Older Computer

Hello Everyone.Iam getting a new computer, and I have few older computers, and I want to add webroot to my new computer, I need to deactivate from one of the older computers.How can I do thatThanks.

2594
TripleHelix
Moderator
4 years ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Complete
update release

Hi,now my webroot is 9.0.28.48i do not know why do not update to 9.0.29.52 !i click on check for update at taskbar webroot icon. but show it is latest version.question2:for update i must remove webroot and install new version? or only download new version and run file is enough?Regards ,Amir

4181
TripleHelix
Moderator
4 years ago
B
New Member
bigdogj82New Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot not allowing me to update

When I open Webroot it keeps advising me to fix items. Than advise me to get the Webroot SecureAnywhere but won’t allow me to download. I receive a message that my device might not be compatible.I have the new Samsung Galaxy S7+ Tablet

1341
TripleHelix
Moderator
4 years ago
C
Fresh Face
CostnsgFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Stupid Mistake. What should I do?

I was having trouble recently with Google Chrome not starting properly, usually taking 4 or more attempts for it to actually start  and then having multiple instances shown as running in task manager.  I uninstalled and reinstalled it but that didn’t help.  I’m not a very sophisticated user, I should add.  I took every app off my startup list, but that didn’t help either.  I did notice there are a ton of items showing in task manager, most of which I can’t identify.I tried yesterday to contact webroot support and got someone posing as Webroot tech support after I called a number that appeared to be on a Webroot webpage.  That was the stupid part.  The guy took over my computer using teamviewer and messed around for almost an hour.  Eventually, he told me I had numerous errors from multiple apps and needed updates and cleanup.  I was getting suspicious, but the guy was pretty good at faking the role.  Then he wanted to sell me a firewall which I declined and wanted to charge me for clea

2829
C
Fresh Face
4 years ago
W
Fresh Face
Will 540Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Early termination

why was my subscription terminated 10 months early on my computer? The key code that is shows is still the same as the one I bought so that self help saying that it might be referencing the wrong one should not apply since this is the first time using your service.

1604
TripleHelix
Moderator
4 years ago
H
Fresh Face
heartyFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot Scanning

Does webroot scan a file while it download to your PC?  If so, how can you tell if it’s scanning?  I did not see any SecureAnywhere pop up saying it’s being scan.  Much appreciate if any one can answer, thank you. 

1982
TripleHelix
Moderator
4 years ago
Joseph1973
New Voice
Joseph1973New Voice
asked in Webroot® SecureAnywhere™ - Complete
Optimize fails at cookies index.dat

I recently discovered that optimization stops before the scan is completed and always stops at the same place.  I also found that the file on which it stops does not exist.  I am not sure whether the scan is actually completed and just does not reflect that in the progression or, the optimization actually stops before it is completed.  How can I tell and if it is the latter, how do I fix it?  I have removed and reloaded the program 4 times and this continues to happen.  The is a relatively new event that I discovered about a month ago.I would appreciate any help / insight. Thanks much.Joseph

2202
Joseph1973
New Voice
4 years ago
B
Fresh Face
barlottiFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Unable to uninstall WRSA because it says I am not admin

Hello, since last update 9xxxxx.51, my webroot is behaving strangely.It does not appear under the task bar, and when I try to open manually via exe, doesnt appear, despite the fact it is running on the memory.I tried to uninstall and it sayd that I need to be admin to uninstall, BUT I AM! I am almost quiting this tool, as the support is bad, no chat, and cookies prevents me to open a ticket. Anyone passed thru this? Can  help?

25718
J
Fresh Face
4 years ago
M
New Voice
MikeBeltNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Help with installation

Hi Guys I need some help,I bought a webroot ISC disk from my local walmart it installed on my laptop fine but won’t install or run on my pc,also it won’t accept the new keycode...Please advise 

2837
K
4 years ago
H
Fresh Face
heartyFresh Face
asked in Webroot® SecureAnywhere™ - Complete
What Webroot Scan

Does WSA scan for both Malware and Virus or is it just Malware?  

1401
TripleHelix
Moderator
4 years ago
H
Fresh Face
heartyFresh Face
asked in Webroot® SecureAnywhere™ - Complete
First Time User Of Webroot Internet Security Complete

I bought my product from Amazon and it’s a download version.  It’s my first time of using this product called Webroot Internet Security Complete 5 device 1 year subscription and need some help.  I listed here my questions are:Is the support free?  I didn’t find support by chat.  What’s the best way of getting help?  I want to install a second copy to my laptop but don’t know how to do it.  Any help is appreciated. 

2013
TripleHelix
Moderator
4 years ago
D
Fresh Face
DJSFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot has stopped working

I’ve put a question in to support but they are a bit slow at the moment so I wondered if anyone has an idea to solve a problem. Webroot was working fine when I switched off the PC. When booted up the next day I noticed the webroot shortcut was missing and my sync icons were gone.The program is still in the program list but will not open.I decided to uninstall for a fresh install. It will not uninstall. Using standard uninstall I get the message “It is necessary to log in as an administrator to access this feature”.I have now tried every other way I could find on the web in normal and safe mode.  None will uninstall. Any ideas? Thanks

5432
D
Fresh Face
4 years ago
O
New Voice
ossieNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Security Center failed to validate caller with error DC040780.

Defender Antivirus & Weboot Security are turned offProduct: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI60D5.tmp, command: /Install "C:\Program Files\Webroot\Core\\"Security Center failed to validate caller with error DC040780. 

408815
M
New Member
4 years ago
T
New Voice
Tim BrayNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Renewal glitch

Hi guys, So this is something odd. I was renewing my license on my computer. I accidentally typed the last digit wrong and it gave me an error (as expected). I then typed it correctly but I added 2 extra digits just in case to the end just to see what happens. But it still activiated... which is odd. But on the app, the correct license was showing with out the 2 extra digits. So it seems that even if you add extra digits to the end of the license, as long as everything before is correct, the app will accept the license.WR devs, can you confirm? Best.

1421
TripleHelix
Moderator
4 years ago
durantash
Community Leader
durantashCommunity Leader
posted in Webroot® SecureAnywhere™ - Complete
av-test again test Webroot PC

Hello, AV-test again [url=https://www.av-test.org/en/antivirus/home-windows/windows-10/june-2019/webroot-secureanywhere-9.0-192322/][b]test[/b][/url] Webroot ( Windows 10 Professional (English), (64-Bit) ) May/Jun 2019 [b]Protection Score 2.0/6.0 !!![/b] [b]Why AV-TEST use Webroot ? have they permission ?[/b] [b]Regards,[/b] [b]Amir[/b]

38512
durantash
Community Leader
4 years ago
J
Fresh Face
jeannie70Fresh Face
posted in Webroot® SecureAnywhere™ - Complete
Webroot expiration wrong

I had Webroot Secure Anywhere installed on Jan. 9, 2016 but now I am seeing a message that it has expired. How can this be? I need an answer from someone.!!

18911
TripleHelix
Moderator
4 years ago
M
Fresh Face
Mack LiowFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Webroot freezes on company PC

Hi We encounter a problem on those PC in the company will freeze.I had created a tickets to webroot ticketing systems, but i found out there are few days nobody reply my post. Because support team request me to upload the webroot log to them.Now still dont have anyone support me or even reply on the update status. Webroot please reply my email or either in the ticketing system. We need the update status.Else the client decision may drop the next renewal (almost renew period).  

2664
M
Fresh Face
4 years ago
T
tangofox
asked in Webroot® SecureAnywhere™ - Complete
Account setup

I am trying to set up my account and keep getting an error when it asks for the 2 letter of my security code. I contacted tech support and they gave me an answer of going back on line and try to set up the account again. Same result every time I try.

2313
TripleHelix
Moderator
4 years ago
P
Fresh Face
paulwytonFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Purchase error (charged without providing code) and no response from support for over 3 working days

Hi all,Last Friday, I have tried to purchase "webroot secure anywhere internet security complete 5 device 1 year subscription" (through WEBROOT’s official website).Upon clicking the "buy now" button, I was prompted with an error:"please correct the following errors and try again.card - one or more fields in the request contains invalid data."However, my credit card has already been charged the displayed amount of $29.99, and I have double confirmed with the card center that it has been billed.I have also checked my email and confirmed that I have not received a purchase confirmation email, instead there was an email prompting me that the purchase was not completed and I still have the item in my shopping cart.I have immediately contacted support through their “Talk to WEBROOT support” message system, and provided the purchase order code, but so far it has been 3 working days and I have yet to receive a reply from them.Please kindly let me know how else I might seek help.Thank you!Paul

2993
P
Fresh Face
4 years ago

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