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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

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2079 Topics
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New Voice
joebalajiNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Subscription Purchase failed

While purchasing the subscription, I have received errors for both Paypal and card payments, and then the subscription failed. I tried it once again and it returned with the same errors. Twice my money got deducted, but not subscribed. I have 2 transaction proofs. For both the transactions money has been deducted from my bank account to Webroot security. It has been more than 72 hours and the money has not reverted back. Please help me to get the subscription for one time the amount got deducted and refund the duplicate amount that has been deducted.

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New Voice
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Fresh Face
MartinaC32Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot won't open on my Mac after renewing.

Tonight I renewed my WSA licence. I tried to enter the new code on the previous version and the app kept crashing so I clicked on download from the email. It downloaded the wsamac.dmg files. I clicked on it and tried to open Webroot. It will not open. There is an icon on the bottom task bar and when I click on it, it does nothing. If I click on WebrootSecureAnywhere (on the top menu bar) nothing happens. There is no drop down menu. It does nothing when I click on it. Can someone direct me what to do to uninstall this thing and hopefully try again otherwise I’ve wasted money on something I can’t fix. I’m not exactly tech savvy but I know enough to hopefully follow directions to fix this. All other articles have said to Click on the top menu and click on uninstall. I do not have that option. I’ve put the application in the trash several times and every time I try again it won’t open. Thanks inadvance.

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J
New Member
JevosNew Member
posted in Webroot® SecureAnywhere™ - Complete
Account Verification: missing answers to three questions...

Hi, i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas? In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981 Kind regards, Jevos

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Fresh Face
GregkalgFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Renewed keycode subscription not recognized

Our subscription was automatically renewed several days ago and since then the Webroot on each device is returning a message that the keycode is expired and would we like to renew. Saying yes to the option simply takes us to the browser page for payment for a new product. The keycode in our main web console is showing as active with 360+ days left. I tried uninstalling Webroot on my PC and then re-installing and of course when it asks for the keycode it is coming up with the same expired message. I have started a ticket with Webroot support but not getting any response - what can i do from here?

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Fresh Face
G
New Voice
gmajicNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Libre Office

I can’t permanently delete a file which is password locked with Libre Office This is no longer a problem. I rebooted my PC and this problem is gone. I do have a new one where when I click on “Access Web Console” nothing happens I go no where.

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New Member
356897100351328New Member
asked in Webroot® SecureAnywhere™ - Complete
/321808

5a028ba6612cabdb4dd9f6097d1c8b96

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New Voice
redwonderNew Voice
asked in Webroot® SecureAnywhere™ - Complete
WEBROOT Selling Same Keycodes To Multiple Users??

I purchased a two year license via Amazon.com today. I recieved the keycodes and entered it. But it was showing my license was only good through December 13th 2014 (Less than 11 months). I called Amazon and they said Webroot provides the keycodes. So I called Webroot. The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot. I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?" This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats. What can I do to get a keycode

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TripleHelix
Moderator
B
Fresh Face
badasdartFresh Face
asked in Webroot® SecureAnywhere™ - Complete
amdrsserv.exe

I ran a system analyzer and amdrsserv.exe came up as a possible leak. My computer seems to run faster I disabled it, can I safely delete it ??? Or is it necessary???

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TripleHelix
Moderator
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Fresh Face
ldmosserFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Webroot Secure Anywhere disconnect

Why dies Webroot Secure Anywhere disconnect when I shut down my computer and have to reconnect when I start up my computer? Why is it not securing my computer continuously?

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Fresh Face
dkcharleeFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Keycode

I upgraded, renewed and received a key code to activate and it is not working.

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Fresh Face
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New Member
MaltaVista001New Member
posted in Webroot® SecureAnywhere™ - Complete
Unable to login to http://my.webrootanywhere.com

Hello Community, I went thru the registration and account creation process on the site; http://my.webrootanywhere.com; after successfully registering and creating my account I attempted to login to http://my.webrootanywhere.com (I also have 2FA enabled); as soon as I enter my email address, userid password and then my 2FA code the site flashes the following error: “You have been logged out. Again I am trying to login to http://my.webrootanywhere.com so I have no idea when I am trying to login into the site it logs me out. Any suggestions of how to resolve this error. I tried IE, Firefox and MS Edge on either laptoop, tablet, phone, Mac or Windows OS and still having the same issue. Regards.

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K
Fresh Face
kylermagee7Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Cannot get security code or reset password

I can't get anywhere with this bs... I can't retrieve my pasword as it says I need to confirm my secuirty code. Once entering the code characters requested (which appear in my software as being correct and activated) it says they're wrong. I've emailed support and they've not gotten back to me. Its been 2 days now. The software should either explain better what code they're asking for as I do not recall setting an additional code, like a master or anything (ala lastpass). Or they need to fix this confirmation procedure which seems to have a bug. I find this process really annoying and unhelpful. I just want to be able to use the software which I paid for without a headache. apperently that's asking WAAAY to much. -Kyle

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New Member
SADOMEN1New Member
asked in Webroot® SecureAnywhere™ - Complete
Malware Keeps Coming Back

One Specific File Keeps Returning After Each Scan And Deletion Of It. I Would Like It Gone But It Is Persistent. The File Is: C:\Windows\sysnative\pmls64.dll.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir.vir After Each Scan And Deletion Another .vir Is Added To The End. How Do I Permanently Get Rid Of it? Another Thing Is That When I Try To Get To The File It Says It Does Not Exist Within My Files. The File Was Labeled As Pua.Premier.Opinion

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DanP
T
New Member
tlc2037New Member
asked in Webroot® SecureAnywhere™ - Complete
extension

i use 2 browsers edge and slim browser i got the webroot extension working in edge but it does not show up the list of extensions in slim how can i fix this

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TripleHelix
Moderator
M
New Voice
mike21New Voice
asked in Webroot® SecureAnywhere™ - Complete
auto renewal? without my confirmation?

Hello, I paid for 6 months subscription on the beginning of December 2012 and last week, on the 30th of May I received a message: Webroot was unable to automatically renew your subscription to Webroot SecureAnywhere Complete (keycode SA78.................). Your protection will expire on 06/02/2013, leaving your PC at risk to dangerous online threats like Trojan-Backdoor-Zbot, Koobface, and millions of others. Then minutes after I received another message Your Product Receipt and Next Steps Sold By Webroot International Limited 385 Interlocken Crescent, Suite 800 Broomfield, CO 80023 May 30, 2013 02:37 AM Invoice # RA00037753106 Billing Information ..... ..... Order Summary Qty Item Price 1 Webroot SecureAnywhere Complete 5 Seat 6 Month Renewal Product Key: sa78-o************* USD $ 14.99 tax: USD $ 3.45 Total: USD $ 18.44 Tax/VAT is applied based on address information So I am wonder what happened, as I do not see any charge in my credit card nor my paypal account. In case webroot use

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P
Fresh Face
photoguychadFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Windows Notification Center keep saying that WIndows Defener and Webroot are both turned off.

I get notifications multpile times a day that both Webroot and Windows defender are turned off. This has happened since I had to uninstall and then reinstall Webroot to my computer. I am thinkinging there were possibly some files that didn’t fully get removed during the install that are now causing an issue with windows recognizing webroot. Please let me know how this can be fixed. I am concerned by it not only because it is annoying, but I do not want my computer left vulnerable since my webroot program now seems to freeze, hang, or close it self down at random times. I am on Windows Home, Dell Inspirion 7777, Please advise.

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TripleHelix
Moderator
G
Fresh Face
gwzapoFresh Face
posted in Webroot® SecureAnywhere™ - Complete
2FA just goes into a loop and never access the account. As a result I cannot use password manager

I was offered to use 2FA and so used the Google Authenticator. I don’t think the Google Authenticator and Webroot is in sync. I’ve tried three times already and get the same loop. I would like to get this resolved as soon as possible or get my money back.

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Fresh Face
yebo1
Fresh Face
yebo1Fresh Face
posted in Webroot® SecureAnywhere™ - Complete
Webroot Storage

Does Webroot STORAGE work like DROPBOX?

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M
New Member
Marleny123New Member
posted in Webroot® SecureAnywhere™ - Complete
Webroot Download on my device?

I purchased a Webroot security software in stores that can be used for 6 computers, however I am unable to download the software into my computer. It keeps telling me to purchase the software online which makes no sense because I've already purchased it in stores.

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Fresh Face
XtypeFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Webroot AV-Test Score

Why in 2019 does Webroot (Business) score so badly when tested with AV Test. https://www.av-test.org/en/antivirus/business-windows-client/manufacturer/webroot/ WR has not detected a lot of malware on my client PC’s but then again neither did Malwarebytes when I tested it in them…. Regards, XT

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Fresh Face
ChefmarkFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Rfactor 2 Racing rooms not loading

I play both project cars and Rfactor2 racing games and the game loads but The rooms for racing ar not loading, I only get a few, like 3 and I know there are over 400 on rfactor and 100 races in project cars When I disable webroot everything works great. Any help would be appreciated

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ProTruckDriver
Moderator
K
New Voice
krahlNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Background scan issue

Whenever my pc does a background scan and the little green box pops up to tell me all is ok I have started getting a windows message in the notification area telling me to check my antivirus as webroot and defender are off, which they are not as I can see and interact with them in the taskbar. This only started happening a week or so ago and I didn't worry to much about it at the time, but now I am wondering what's going on

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Ssherjj
Moderator
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Complete
download latest version Webroot

Hi, At 4 NOV 2019 , webroot release 9.0.27.49 version for windows. but when i try download from these links ( 1 - 2 ) , files are old version. Regards , Amir Durantash

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durantash
Community Leader
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Davidio09
asked in Webroot® SecureAnywhere™ - Complete
having trouble connecting my iphone

cant connect iphone as a device

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L
Fresh Face
LordsnootyFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Is LastPass Premium Product the same as Webroot's Secure Anywhere Password Product?

I have a premium account for LastPass and a Premium account for Webroot Secure Anywhere. Now that these two companies have come together within the product known as Webroot Secure Anywhere should I when it comes to renewal of my Lastpass account let it lapse and then take up the offer of using LassPass within Webroot Secure Anywhere? Also is the LastPass product within Secure Anywhere the same as the LastPass Premium product that I already have?

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