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Community 101

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  • 2,079 Topics
  • 7,939 Replies
2079 Topics
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New Member
Dale20New Member
asked in Community 101
what to do when you have been threaten with porn for ransom

what to do when you have been threaten with porn for ransom

482
ProTruckDriver
Moderator
4 years ago
S
New Member
sid316New Member
asked in Community 101
Brother printer/scanner installation problem

I am attempting to install a Brother printer/scanner and having a problem they say I need to contact you about. At the point where I attempt to connect their setup wirelessly it fails. I have disabled Webroot. They say it is a Webroot problem and I need to contact you about unblocking printer ports.

652
J
New Member
4 years ago
M
New Member
mesktech50142New Member
asked in Community 101
Fake website scam

Warning to all . . . pretty sure I’ve been scammed on a recent “product purchase” from a website luxini.com. After having issues not getting tracking for the product ordered (a fitness tracker), I tried to find a way to contact them - no phone number or business address available. I have since done some investigating on the web and found that there are lots of complaints out there over the last couple of years with people expressing the same issues - ordering products at what appears to be cheap prices and then not getting anything with no way to make contact with the “business”. Beware!!! Do not use luxini.com

4221
TripleHelix
Moderator
4 years ago
diverjer
New Voice
diverjerNew Voice
asked in Community 101
Webroot Firefox Extension Gone Firefox 75.0

I notice on my searches I no longer have the green check mark  or for web sites the green or sometimes yellow indicator up on tool bar.  There is no longer a webroot extension listed with rest of extensions, so I can’t enable it.  Also if I go to options, it is not there to drag to toolbar.  Very strange, it was there on Firefox 74.0.1 a few days ago.   I am on Windows 10 pro and the Webroot Secure Anywhere.

5025
TripleHelix
Moderator
4 years ago
C
New Member
CharlieKNew Member
asked in Community 101
How to remove malware - doc001.exe on network ?

Hi All,   We have detected a malware (DOC001.exe) on our network and even though we do a scan, removal, and re-scan via Webroot, the malware still gets detected after re-scanning and the cycle continues.    I’m looking for a permanent fix or removal of this malware and would be grateful for any suggestions or recommendations        

831
TripleHelix
Moderator
4 years ago
J
New Member
jeronayNew Member
asked in Community 101
Software disk

I just received this Item 667208584635 wise dtc 2006 What is the software for?

1471
Ssherjj
Moderator
4 years ago
M
New Member
maddyj5555New Member
posted in Community 101
i cant log in

i just renewed it yesterday and i followed all the instructions on how to download it but im still getting the my computer is at risk popup and it wont let me log in what do i do

261
Slittle75
Community Guide
4 years ago
E
New Member
ediponzioNew Member
posted in Community 101
Renewal

I’m 6 days from my renewal I went and purchased a renewal. It has not shown up yet and I have gotten no confirmation email. . Does it auto update when expiring ? I dot want to be billed twice Thanks

291
K
4 years ago
C
New Member
CHICOBLACKLABNew Member
asked in Community 101
My credit was charged 4x for a one year subscription and subscription did not make it through.

O.K. Renewed for one year but Webroot charged by credit card 4 times.  Plus it’s still not renewed.

461
TripleHelix
Moderator
4 years ago
S
Fresh Face
steven magieFresh Face
asked in Community 101
Chrome Crashes with a simultaneous Webroot threat - PC Windows 10 computer

Chrome Crashes. Unable to contact Webroot support via computer because Chrome is the browser I was using. .  

2353
TripleHelix
Moderator
4 years ago
TripleHelix
Moderator
TripleHelixModerator
posted in Community 101
Colorado coronavirus latest March 26-29: statewide stay-at-home order takes effect today

What you can and can't do under Colorado's stay-at-home order Colorado residents must stay home through at least April 11. Here's the list of activities that are still allowed and businesses that will stay open.   Author: Jennifer Campbell-Hicks Published: 4:23 PM MDT March 23, 2020 Updated: 7:00 AM MDT March 26, 2020 DENVER — Colorado governor Jared Polis (D-CO) issued a stay-at-home order Wednesday in response to the coronavirus pandemic, while also keeping open essential services and businesses. The stay-at-home orders go into effect at 6 a.m. Thursday, March, 26, and will continue through at least Saturday, April 11, unless the order is rescinded or modified before that date. An alert to send to cellphones across the state incorrectly said the order goes into effect at 8 a.m. on Thursday. Both the Colorado Office of Emergency Management and Polis' spokesperson confirmed that 6 a.m. is actually when the order will go into effect.  Below is the list from the public hea

274
K
4 years ago
J
New Member
jelissdogNew Member
asked in Community 101
connection issue

webroot vpn doesnt connect on my pc but does on my 2 iphones.  solutions?  

1142
B
New Member
4 years ago
R
New Member
RobertoNew Member
posted in Community 101
My account

When does my account expire ???

301
K
4 years ago
M
New Member
mwlaytonNew Member
asked in Community 101
Webcam is not connecting

Hi. This might be a stupid question, but my webcam work and I think Webroot is blocking it. I’ve gone into settings and it says everything is fine, but when I launch my laptop’s webcam, it says it won’t work. Please help. I have to record stuff for college.

7411
Ssherjj
Moderator
4 years ago
F
Fresh Face
FordFresh Face
posted in Community 101
How to exclude a whole folder from monitoring

I have set up webroot and I am not able to exclude a whole programme file from being monitored when the webroot icon is sitting down by the clock on the PC. We are using MYOB and the webroot software interfers with a lot of the MYOB processes and also our printer scan folder. Mostly we leave the webroot programme shutdown and only use it for on demand scanning. I have set up a path into the override section and I think I can exclude the whole folder that way. I also ticked the setting to add it to the default policy I created but the policy doesn’t show the override. Also how can I tell that the override I created with the folder selected to exclude from monitoring has actually excluded the folder from being monitored.

21991
K
4 years ago
P
Fresh Face
paeversoleFresh Face
asked in Community 101
Download from a source site is blocked

I was trying to download the app  Manycam from the source website and webroot blocked it with the following message:  W32.adware.gen I need this software and want to know if this site has been truly checked out before coming up with this message.   Thanks for your assistance.

642
P
Fresh Face
4 years ago
M
New Member
mannfriedNew Member
asked in Community 101
Getting rid of track.package.ext

Somehow got a “track.package.ext” on my laptop which appears to be connected with my Gmail/Google account. Webroot scans are not recognizing it as malware. How can I get rid of it? Have already deleted extensions related to it under internet properties on google, but it keeps coming up w/pop-up ads---extremely annoying. 

231
TripleHelix
Moderator
4 years ago
F
Fresh Face
Ford12Fresh Face
posted in Community 101
Webroot error - please contact your network administrator to access the user interface

Can anyone help me with this error I am getting. I installed it and it completed the scan. I closed the programme and went to open it up again but I keep getting this error Webroot error - please contact your network administrator to access the user interface  

8421
K
4 years ago
B
Fresh Face
backswan777Fresh Face
asked in Community 101
website at risk?

Hi, I have created my website 6 months i have secured my website but it is showing moderate risk why is that? here is my link: www.besthumidifier2020.com

372
S
New Member
4 years ago
B
New Member
BigdreamNew Member
posted in Community 101
How do I know the location of my stolen computer?

Gentlemen My laptop was stolen and I have the serial number Can I search for it to find its location? Because surely someone who stole it uses it on the Internet

351
K
4 years ago
S
Fresh Face
sailvientoFresh Face
asked in Community 101
Webroot total protection

Now that I am using Webroot, do I need to also use any other security/virus etc. program in conjunction with Webroot?  Thank you!

562
S
Fresh Face
4 years ago
G
New Member
geocadeNew Member
asked in Community 101
Pop up / Adware issues

Hello; I seem to have caught something.  Every couple of days I get hi-jacked by a series of pop ups, M.S. Edge redirects to other sites etc.  I have scanned multiple times with Webroot, adwcleaner, Maywarebytes and a third.  Everytime the scans come back negative.   Any suggestions?  Thanks in advance

712
K
4 years ago
R
Fresh Face
ronandtawnyaFresh Face
asked in Community 101
Purchased WR SA Complete but iOs mobile installation requires UPGRADE to Complete?

I purchased Webroot SA Completed and installed it on my laptop. But when I try to install in on my iPhone, the system says I must UPGRADE to SA Complete (which is what I purchased.)

474
TripleHelix
Moderator
4 years ago
R
Fresh Face
rtlondonFresh Face
posted in Community 101
Webroot mobile showing incorrect days left in subscription

I purchased a webroot subscription for 10 devices for 1 year in November.  I have it on our computer and our android devices and activated the new key code.  According to computer, I have 281 days left.  However, today according to my phone I have 32 days left of the subscription.  I know the computer is correct.  What happened?  And, what do I need to do to fix the android devices with webroot on them?

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Slittle75
Community Guide
4 years ago
Nirouku
Webroot Employee
NiroukuWebroot Employee
posted in Community 101
Greetings from Nirouku

Hello Community,   I have been with Webroot as a technician for about 2 months now, and enjoying every minute of it. I would like to add that the product that is offered is a step into the future.   So enough about Webroot and more about me now since this is introduction threads. I am a College graduate from DeVry University. My degree is Bachelor's in Computer Information Systems (CIS) with a web design major. I am currently attending Keller University while keeping my full time job with webroot in the journey of a Master's in Business Administration (MBA)   I enjoy free time with friends and family and like to make life as simple as needed.

346
B
New Member
4 years ago

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